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M

New Member

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1 Message

Monday, January 31st, 2022 4:26 PM

TV Show Banner at Bottom of Screen

There is always a banner at bottom of my screen on DirectTV that says return to live tv and shows PAW Patrol description and says Watch Now or Cancel.  But I am unable to get to those options to clear the banner.  How do I remove it?

Community Support

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254.4K Messages

3 years ago

Hello @mfriar, let's work to find out what is causing this. 

 

To get started, we need to confirm: 

Is this happening on all your receivers?

Also, have you tried to restart the main receiver?

Please let us know along with a picture what you are getting on the screen, we'll carry on. 

Manuela, DIRECTV Community Specialist

New Member

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3 Messages

2 years ago

I am having the same issue. The only resolution is to reboot my directv stream box. Then, after all day or so it does it again. Help.

(edited)

ACE - Expert

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20.6K Messages

2 years ago

This is the DTV sat forum try the streaming forum.

New Member

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1 Message

2 years ago

I'm getting the same thing all of a sudden. How do I remove it? Thank you.

ACE - Sage

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46.1K Messages

2 years ago

@kristenlodge50 

Do you have DirecTV Satellite or DirecTV Stream service?

This is the Satellite Forum.

What DVR/Receiver or Streaming device are you using?

1 Message

8 months ago

Ours is doing it too all of a sudden. We only have one tv. Any suggestions on how to get it removed?

ACE - Sage

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46.1K Messages

8 months ago

Please answer the questions in the previous posts 

2 Messages

8 months ago

@Cleake Have you tried restarting your receiver? It usually resolves minor glitches.


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