Mentor
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40 Messages
TV connections
I have Directv on about 5 TVs. Never had an issue with having more than 2 at a time on until today. When I tried to turn a 3rd TV on I got a message on the screen that there were too many on and one needed to be turned off. That has never happened before. I not trying the watch 4k on any of the three ( I know that is only possible on one at a time), I tried resetting the Genie and one of the Genie minis but that did not fix the issue.
Juniper
ACE - Expert
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23.1K Messages
10 hours ago
Genie has 5 tuners. Because of Picture in Picture (PiP) two of those tuners are reserved to it.
Clients (Mini Genie, Gemini, RVU/DirecTV Ready TV) each take 1 tuner. This means only 3 Clients may be in use at one time. Genie plus Clients means max 4 TVs in use. Remember, anything recording is using a tuner.
If you have 5 TVs then you have a bad setup as you have 1 more TV total than the system can support. Unless you have a dedicated receiver/HDDVR on any TV beyond the 4th.
May be a simple as tuners are reporting incorrectly. Verify coax is finger tight to each box. Than red button reset the Genie. Once it is fully back on, do the same with each Client one at a time. If that doesn't fix it, the next step is to unplug power from each of them for a couple minutes as that clears the cached memory, which should unfreeze the tuner usage issue. Just like the rest power back on one at a time with the Genie. Be aware that this full power cycle will clear the guide data which will download again from the satellite.
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Sport9898
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40 Messages
9 hours ago
My setup has been the same for several months and this has never happened before. The main Genie is an HR54-200, I believe it is a recorder. I just realized that I did have one TV set on a 4k channel but have since changed the channel with no good result, I am going to try and reboot that Genie Mini a C71KW-400. I'm not recording anything right now. This is a real puzzle to me!
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Sport9898
Mentor
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40 Messages
8 hours ago
I tried unplugging all 5 Genie Minis and I waited around 4-5 m minutes and, one by one, reconnected each. No change. This is a list of the equipment - HR54-200; C71KW-400; three C61K-700; C41W500. I did not reboot the HR54. Should I?
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litzdog911
ACE - Sage
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46.5K Messages
8 hours ago
Yes, reset the HR54. Red button near the access card.
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Juniper
ACE - Expert
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23.1K Messages
7 hours ago
H = High Definition (HD) and DVR = Digital Video Recorder (DVR). So yes the Genie (HR54 is the 3rd generation) is an HDDVR, the box that does the recording.
You are fortunate you didn't run into issues for several months. Having more than 3 Clients with the regular Genie is known to run into issues.
YES reboot the HR54. It is the main Genie, what allocates the tuners, the brain for the other boxes. So whether you red button reset or full power cycle, start with it.
Since you have a wireless Client (hence the 'W' in the model) in some cases you should reboot the wireless video bridge (WVB) before the wireless Client itself. So Genie > WVB > wireless client is the optimal order for that particular box.
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