2 Messages
Starz Promotion
I recently received an email to add Starz for $5.49 per month for 3 months. I attempted to add the channel the same day (3/07/2025) and the monthly rate showed as $10.99 with no discount. I called customer service and was offered a $4 credit for the month to get the channel for $6.99 for a single month. I declined the $4 credit and was told by 2 different customer service reps that the most they could do was credit my account $4. I asked to speak with a manager and after a brief hold, the rep returned to the line to tell me the manager was not available and would call me back. It's a day later and I have not received a call back. Why is Directv not willing to honor the promotional price that was in the email?
DIRECTVhelp
Community Support
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255K Messages
24 days ago
We're sorry for the negative experience, @svgrant. We'd like to take a closer look and make things right. Contact us at DIRECTV Customer Service - Phone Support & Chat and an account specialist will meet you there. John, DIRECTV Community Team
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svgrant
2 Messages
23 days ago
John, I called customer service several times. The first time was 3/10/2025 and I spoke with Zedonia. She told me the promotion was not available and offered to give me a one-time $4 credit. I asked to speak to a manager and after placing m on a silent hold, she returned to the line and said the manager was on a call and would call me back. I asked the manager's name and she replied "I'm not allowed to give that information." I then asked, "how will I know who's calling me back." She replied, "he will announce himself." After the call ended, I called back and was told the same thing by another representative so I told him to remove the channel if I could not get it for the promotional rate. My experience with Directv Customer Service prompted me to search complaints and that's how I found this page. No one could explain to me why I can't get the upgrade at the price offered to me in the email that came from Diretv.
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DIRECTVhelp
Community Support
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255K Messages
23 days ago
Promotions may vary from time to time and are based on account eligibility. DIRECTV values your feedback and is committed to improving customer experience. John, DIRECTV Community Team
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