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New Member

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1 Message

Monday, May 29th, 2023 10:59 PM

Starz LipSync Issues 20230529

STZE/WHD & StarzED & StzBHD & STZCHD & StzkHD & stzkHD pretty much every Starz channel is experiencing LipSync issues. Some are triffling to notice for most viewers, however some are offputting;

It is the type where the audio is leading the video ; Maybe 2-4ms (abt 1/2 frame) while Watching on Monday 29 May 2023 Memorial Day. 

Please verify your PTP / GPS / NTP / FrontPorch / 27MHz / whatever is used to sync your in house IP (it could be compression issue, but I think Starz for this weekend is free and the least expensive method to send it out was maybe not the best option.  Thanks much! 

ACE - New Member

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1.5K Messages

1 year ago

There are no issues on my end have you tried a red button reset to see if it would fix the issue?

Community Support

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254.4K Messages

1 year ago

Hello there, thank you for letting us know about this sound issue with Starz. Although the audio and video is provided and handled directly by the broadcaster, you can check the following link and try the troubleshooting steps: https://www.directv.com/support/satellite/article/KM1011235 -Juan, DIRECTV Community Specialist

ACE - Expert

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20.6K Messages

1 year ago

It is the TVs job to sync the audio/video that is why some new TVs have a control for it.


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