New Member
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2 Messages
Sound loss in some apps
I have a Gemini box. I access other apps like Amazon, Netflix hbo, Hulu etc via Gemini remote apps button. Suddenly no sound in paramount+ and Hulu. Worked fine one day and now nothing. Everything else works fine and I can access the apps with sound outside of direct tv. I’ve force quit and restarted but still no sound. Any idea how I can fix this.
DIRECTVhelp
Community Support
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255.2K Messages
29 days ago
Hey @Elliecat, here are some tips to fix audio issues on DIRECTV devices: Troubleshoot DIRECTV sound and picture issues | DIRECTV Support. If technical assistance is needed, contact us: DIRECTV Customer Service - Phone Support & Chat. Rizza, DIRECTV Community Team
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Elliecat
New Member
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2 Messages
29 days ago
I don’t think you read the question. Sound is working in direct tv and apps outside of direct tv. Most apps have sound apart from two.
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DIRECTVhelp
Community Support
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255.2K Messages
28 days ago
Try changing from Surround to Stereo (Settings > System > Audio) and try a different setting. More workarounds here Apps no sound | DIRECTV Community Forums If further troubleshooting is needed, contact us at DIRECTV Customer Service - Phone Support & Chat John, DIRECTV Community Team
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