Skipping/choppy video and sound with Gemini

Hi there. We're sorry your Gemini device isn't working properly. This shouldn't keep happening. Aside from restarting your device, please check the HDMI cable and make sure it’s firmly connected to your device. Here's a helpful link https://www.directv.com/support/article/000093281 to troubleshoot sound and picture issues. Social Care is here to help. Bernadette, DIRECTV Community Specialist

Is the Gemini connected to the Genie2 over the Wireless Video Bridge or through a wired coaxial connection? Was the prior Genie client wired in a similar fashion to the current Gemini?

Genie? Are you a satellite subscriber?

Yes

Got home tonight a did the red button reset on Genie2 tower and now now problems. If it happens again I will replace the HDMI cable that runs from the Gemini to the tv. 
the main sat cable comes in the house and hooks to the genie 2 tower and the other cable hooks to a main genie box.  I have a wireless genie on a distant tv that gets its signal from the tower. The the tower also has a Ethernet cable. The Gemini has a hdmi cable that runs to the tv and has a Ethernet cable hooked to it. I guess the Gemini is hooked via my network router. 

We apologize for the inconvenience, @djacks122. The internet download speed can affect your viewing experience. Are you encountering the same issue on all channels? 

Yes when it happens it’s all channels. My internet speed is 20-25 mbs. But when it does clear up after the re boot the speed is the still the same 

Thank you for providing the details. Your speed is optimal for the best viewing experience. We'll send you a DM, so we can investigate this issue and assist you further. 

Moving this post to the DirecTV Satellite Forum. 

With an internet speed of 25 mbps, the Gemini is expected to be laggy and delayed when communicating with the main Genie2 over your Internet. You are better off having the Gemini communicate over the Genie2’s internal Wireless Video Bridge, similar to how your other wireless Genie is wired.

Perform the following steps:

1. Disconnect the Ethernet connected to the Gemini

2. Press and hold the red reset button on the Gemini (located on the right side of the Gemini) for 20 seconds, do not let go.

3. You should be back on the startup screen for the Gemini. Follow the onscreen steps until you get to the step asking about connecting the main Genie to your Gemini.

4. At that time, go to the main Genie2 and press the ‘Add Client’ button.

5. A changes should be reflected on the Gemini and you should be on your way.

More info here: https://blog.solidsignal.com/tutorials/how-to-change-a-directv-gemini-from-wired-to-wireless-mode/

This sounds like a good plan.  I will wait until it happens again to make sure I don't get a false positive and follow your instructions .  It was fine this morning so I will wait and report the feedback,

Thank you for taking the time to help on this matter...appreciate it.