2 Messages
Service Interuption
I updated my internet to fiber optics recently. Do I need to update directv to stop screen freeze up or broken record repeat at times or screen going black. This happens for longer than 30 seconds in all cases. I have 2 tv on all the time and this has happened on both tv at same time.
flstctx_10
2 Messages
23 days ago
I updated my internet to fiber optics recently. Do I need to update directv to stop screen freeze up or broken record repeat at times or screen going black. This happens for longer than 30 seconds in all cases. I have 2 tv on all the time and this has happened on both tv at same time.
0
0
DIRECTVhelp
Community Support
•
254.3K Messages
23 days ago
Hi, @flstctx_10. We apologize for the screen freezing issue. Visit https://www.directv.com/support/article/000091407 for a quick fix. To better assist you, could you please let us know which service you're using? DIRECTV via Satellite or DIRECTV via Internet/STREAM? Denjylene, DIRECTV Community Specialist
0
0
shannon02
ACE - Expert
•
20.5K Messages
22 days ago
DTV sat service doesn't need an internet connection to work, you will lose On Demand start from the beginning and the new signal saver mode and paying for PPV with the remote.
0
0