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8 Messages

Monday, November 25th, 2024 1:14 PM

(Server)

(Server) Records content not requested by anyone in our home. I have deleted the content. The undesirable series and shows are not listed in upcoming recordings or anywhere in recording manager. Any solutions or ideas are greatly appreciated. Thank you.

8 Messages

1 month ago

I also rebooted the server just by pushing the red reset button. Problem persists I’m considering unplugging the server for a half an hour and plugging back in. Thank you.

ACE - Sage

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46.2K Messages

1 month ago

By "server" do you mean HS17 Genie Tower?

Could anyone nearby be connected to the same WiFi as you?

8 Messages

1 month ago

I don’t have a tower. It’s a DirecTV 200gb six channel DVR. When I say [Server] I mean that [Server] appears in some not all My Library, Recented Recorded Series that I did not record.

Thank you.

ACE - Expert

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20.8K Messages

1 month ago

DTV doesn't make a 6 channel DVR 2,5,7 tuners/channels nor one with a 200GB hard drive AFAIK 380 GB was the smallest made.

ACE - Expert

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22.6K Messages

1 month ago

@geezy619 

DirecTV has no box that is 200GB or 6 tuners/channels. So are you sure you have them or perhaps something else like Dish Network (which has Hopper and Joeys), U-Verse, etc.?

If DirecTV, then what is the model of box you have?

Regular HDDVRs have 2 tuners and 500GB, with HR22 and earlier having 320GB.

Genie (HR34 and up) have 5 tuners and 1TB.

Genie-2 (HS17) has 7 tuners and 2TB (though hard limit unlike all other setups).

8 Messages

1 month ago

My bad. It is a HR54-700

Thank you

ACE - Expert

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20.8K Messages

1 month ago

Do you live in an apt/condo with DTV provided?

8 Messages

1 month ago

No

ACE - Expert

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22.6K Messages

1 month ago

Ok you have the Genie (HR54 is the 3rd generation). So you've got 5 tuners and that 1TB drive (much larger than 200GB). That is the "server" for any Mini Genie Clients.

You've got shows recording that you haven't done and nobody at home is admitting to. The next possibility is service bleeding over. Though not an apt/condo, do you have a setup where your dish is shared with any other DirecTV customer? Do you share your internet access with someone who has DirecTV?

If you have other DVRs, have you checked to see if the shows are actually recording on them? Naturally Mini Genies are just Clients so share everything the main Genie has.

Have you logged into the DirecTV app on a device not currently in your control (phone, streaming box, "smart" TV of a friend, family member, or even hotel/motel while traveling)? Either way, you may want to change your password if they are being scheduled from the app.

8 Messages

1 month ago

Yes to the 1st paragraph.Thank you.

No to paragraphs 2,3 and 4.

Thank you.

ACE - Expert

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22.6K Messages

30 days ago

For shows to record they have to be done with the remote or by logging in (website/app). Not listed in recording manager than I wonder if they are manual recordings (pressing the record button when browsing the guide for example).

Before unplugging power from the Genie which clears the cached memory, and causes guide to rebuild (within 24-48hrs) perhaps try re-pairing the remote to it. Just in case a communication issue. I would also check to make sure the record button doesn't seem stuck or perhaps very touchy.

If you do a reset on the Genie, make sure to do so with any other boxes. Whether doing a simple red button reset, or a full power cycle, make sure to do one at a time (plug back in if full power cycle) in a specific order: Genie > Mini Genie > HDDVR > HD non-DVR (disregard types you don't have of course).

8 Messages

30 days ago

Thank you for your support. I’ll try your suggestions if the problem persists. It’s strange. Prior to reading your helpful comments I was deleting a few watched programs that I did record. None had [server] where there is brief information about the programs.This time I pressed keep until I delete, then delete programs. Then a message appeared that I believe it said it was rebuilding the list. Maybe about 10 minutes later  a note appeared that said server has been disconnected from home network. Just checked. Everything appears to be working correctly. I guess I’ll have to wait and see if the [server] issues continue in the future.

Thank you.

ACE - Expert

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22.6K Messages

29 days ago

With the list rebuilding and server disconnected from network, I would also verify coax is finger tight to each box. That suggests a communication issue between the Genie (which functions as the "server") and your other boxes.

Hopefully the above suggestions work. If not, please include the models of all boxes you have and mention if there is anything custom about your setup.

8 Messages

29 days ago

Thank you!


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