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M

4 Messages

Monday, July 22nd, 2024 3:59 PM

screen saver on startup

when my tvs come on after being off over night, they come on with a Directv screen saver even though there is a broadcast in the background.

Community Support

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254.4K Messages

4 months ago

Hi, @marceilhicklin. We apologize for the screen saver pop up whenever you turned on the TV after turned off overnight. Have you tried restarting your receiver? Kenneth, DIRECTV Community Specialist

4 Messages

4 months ago

yes.

it happens on both tvs

Community Support

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254.4K Messages

4 months ago

Thank you for confirming. Does the screen saver turn off when any key on your remote is pressed? Kenneth, DIRECTV Community Specialist

 

ACE - Sage

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46.1K Messages

4 months ago

DVR/Receiver model numbers?

This can also happen with weak satellite signals. 

4 Messages

4 months ago

Yes, screen saver turns off when activating the remote

HR44/700

refreshed satellite just last week

Community Support

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254.4K Messages

4 months ago

We're glad that it turns off when you activate the remote. The SignalSaver feature is automatically enabled once the system detects weather-related signal issues. If you want, you have the option to manually opt out in the Settings menu by selecting Do Not Automatically Switch. DIRECTV appreciates your understanding. Maria, DIRECTV Community Specialist

4 Messages

4 months ago

ok. evidentially no one understand what is the issue. This happens daily, after the tv - not receiver - has been off overnight.

The receiver has never been set to automatically Switch.

Community Support

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254.4K Messages

4 months ago

Thanks for clarifying that. The screen saver displays when an OSD, menu, or channel (including music channels) displays or pauses with no activity for 30+ seconds, DVR video or live TV on a DVR is paused for 30+ seconds, and when DVR is inactive for more than 2 hours even when the TV is off. You can return to programming and clear the screen saver by pressing any remote or receiver key except Power. To disable this feature, press the dash (-) key, however, it's recommended not to disable Screen Saver mode as this can help prevent screen burn on a TV. 

 
Ritchelle, DIRECTV Community Specialist

ACE - Expert

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20.6K Messages

4 months ago

Very strange, the screen saver shouldn't be coming on at all unless the DVR is paused for a period of time and on 2 TVs.  Just to make sure you have done a red button reset on both?


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