5 Messages
Screen goes black on iPad while using Directv app. Audio sometimes keeps playing...sometimes not.
Have an intermittent problem while using the Directv App with an iPad Pro 12.9" 6th Generation running iPadOS 18.1.1 while streaming MSNBC for instance the screen will go black at times while the audio continues and then at times the screen will go black and the audio will stop. Any thoughts would be appreciated as to why this is happening. We think it might have something to do with the Software Update on the iPad.
DIRECTVhelp
Community Support
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255K Messages
4 months ago
Hi there. We're sorry for any trouble while using the DIRECTV app. Are you experiencing the same issues with your other devices? Please try uninstalling and reinstalling the app on your iPad to see if there are any changes. Joan, DIRECTV Community Specialist
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krisdenton
5 Messages
4 months ago
Hi Joan, No it does not appear to be a problem when watching through regular TV. I had deleted and re downloaded the App twice prior to posting about my issue.....It does not happen when using the App on an iPhone.
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DIRECTVhelp
Community Support
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255K Messages
4 months ago
Thanks for sharing that information, and I appreciate you uninstalling and reinstalling the app. May I know if this issue happens with MSNBC only, or are other channels also affected?
Carryl, DIRECTV Community Specialist
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krisdenton
5 Messages
2 months ago
No it happens on other channels as well....CNN
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redsfanwente
3 Messages
15 days ago
Any resolution to this? I’m experiencing the same issue.
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krisdenton
5 Messages
11 days ago
No it still has not been resolved and it is definitely a Directv app problem. I believe it has something to do with the caching of the video and the breaks that are formed when they go to commercials. We have found if we tap on the Play icon twice once the feed has frozen, it plays all the video in fast forward mode until it catches up to the audio. It's really annoying and I wish Directv would fix it.
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redsfanwente
3 Messages
11 days ago
That’s good to know about clicking twice. I’ve just been dragging the location until I get it caught up but sometimes that crashes the app.
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DIRECTVhelp
Community Support
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255K Messages
10 days ago
We're sorry you're still experiencing the issue, @krisdenton. We have a specialist ready to help you with your DIRECTV app. Sending you a DM now. John, DIRECTV Community Team
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jlinares89081
2 Messages
2 days ago
I have been experiencing this problem for over a month on my iPad and Mac desktop browser. I have called multiple times and all they tell me is that its being investigated and since the app is a perk and not a service we pay extra for that there isn't a priority to resolve it.
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krisdenton
5 Messages
2 days ago
Sorry to hear you're having the problem as well.
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