Screen goes black on iPad while using Directv app. Audio sometimes keeps playing...sometimes not.

Hi there. We're sorry for any trouble while using the DIRECTV app. Are you experiencing the same issues with your other devices? Please try uninstalling and reinstalling the app on your iPad to see if there are any changes. Joan, DIRECTV Community Specialist

Hi Joan, No it does not appear to be a problem when watching through regular TV. I had deleted and re downloaded the App twice prior to posting about my issue.....It does not happen when using the App on an iPhone. 

Thanks for sharing that information, and I appreciate you uninstalling and reinstalling the app. May I know if this issue happens with MSNBC only, or are other channels also affected?

Carryl, DIRECTV Community Specialist

No it happens on other channels as well....CNN 

Any resolution to this? I’m experiencing the same issue. 

No it still has not been resolved and it is definitely a Directv app problem. I believe it has something to do with the caching of the video and the breaks that are formed when they go to commercials. We have found if we tap on the Play icon twice once the feed has frozen, it plays all the video in fast forward mode until it catches up to the audio. It's really annoying and I wish Directv would fix it.

That’s good to know about clicking twice. I’ve just been dragging the location until I get it caught up but sometimes that crashes the app. 

We're sorry you're still experiencing the issue, @krisdenton. We have a specialist ready to help you with your DIRECTV app. Sending you a DM now. John, DIRECTV Community Team

I have been experiencing this problem for over a month on my iPad and Mac desktop browser.  I have called multiple times and all they tell me is that its being investigated and since the app is a perk and not a service we pay extra for that there isn't a priority to resolve it.

Sorry to hear you're having the problem as well.

Me and my husband are having the same problems on our iPads. They are both newer iPads and the old ones didn’t do this. It’s very annoying. What can be done to fix this. It seems to only happen on the directv app.

I know that it is an issue with the Directv app as we can watch news channels through  through their own Apps and there are no issues. We discovered it happens on movie channels as well last night. Always happens coming back from a commercial break. 

I am on the phone with directv now to see if they can fix it. Definitely only on directv app. When streaming Netflix or Apple tv it doesn’t happen. 

Please report back on what they say.