10 Messages
Sattelite tv
Picture comes in and out on my favorite channels but not on all channels. I checked all plugs. I read directions to turn it off at the green button but mine is blue. I unplugged it for 30 seconds and it still does it!
10 Messages
Picture comes in and out on my favorite channels but not on all channels. I checked all plugs. I read directions to turn it off at the green button but mine is blue. I unplugged it for 30 seconds and it still does it!
Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
Hi @Taurus7. Please check your inbox and provide the details needed so we can help you get this fixed.
Fatmih, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
We have a technical team on stand-by ready to help. We'll send you a DM, so you can send us the phone number associated with your account.
- Kesiah, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
3 months ago
Any on-screen error message? Could be a satellite dish alignment issue.
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Taurus7
10 Messages
3 months ago
No on screen message
.just a black screern off and on..its not on all channels
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
Hello @Taurus7. We've sent you a PM to get this resolved for you. Kharl, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
3 months ago
Which channels?
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Taurus7
10 Messages
3 months ago
The ones i know that do it are 77 and 304. There are others but i dont remember which ones. 323 doesnt do it.
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
Thank you for that info @Taurus7. Please meet us in DM, so we can further investigate and resolve this issue for you.
Kharl, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
You may check the Direct Message (DM) icon (text/speech bubble) located in the upper right between the notification icon (bell) and "directv.com." You must be logged into your account to have access to it. The icon will now show since we have already initiated a DM.
Kharl, DIRECTV Community Specialist
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Taurus7
10 Messages
3 months ago
I found it. Thanks
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Taurus7
10 Messages
3 months ago
Its just that i hate doing this over the phone because i cant understand the person im talking to. Their accents are too thick.
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
If one box is affected, try to reset the device by pushing the reset button. If multiple device, we can continue in a PM and run some troubleshooting test or we can send a technician to fix the issue.
Kharl, DIRECTV Community Specialist
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Taurus7
10 Messages
3 months ago
I hit what says "Res" and now my screen says," no signal. Is it on?" Is it easy to get it back on? What do i do? Can you send someone over here mon or tues if they're not working monday?
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shannon02
ACE - Expert
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20.6K Messages
3 months ago
Res is resolution, no signal usually means you changed the TVs input/source to an HDMI port that is not connected.
This is a customer to customer forum if you want a tech visit you have to call DTV to set it up.
(edited)
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Taurus7
10 Messages
3 months ago
It was working until i pressed the RES button.
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