Explorer
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11 Messages
Satellite - streaming channels available changed recently?
I am a long time satellite customer, but have been using the app on my FireTV mainly for watching and up until a week or so ago, it had essentially all of the same channels as when using the mini. Now, the channels in the app on the guide are extremely limited - and the ones I used to watch regularly say "not available to stream on this device". Nothing has changed on my setup - trying to understand what happened as I was told I could use the app instead of mini boxes if I desired...? Any help is appreciated!
litzdog911
ACE - Sage
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46.4K Messages
1 month ago
What streaming device?
What streaming package do you have?
What channels are you missing from that package?
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DIRECTVhelp
Community Support
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255K Messages
1 month ago
Hi @mpiscitello. We'd like to look into this further. Which channels are affected? John, DIRECTV Community Team
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mpiscitello
Explorer
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11 Messages
1 month ago
To be clear, I have satellite service and use the DIRECTV app sometimes on my fire tv stick and also iPhone. Up until now, using the app has been essentially the same as far as channel access as if I was using the satellite box. We noticed a bunch of channels around the 300s like 360 don’t come up as options anymore in the app guide.
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litzdog911
ACE - Sage
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46.4K Messages
1 month ago
Right. Not all of the satellite channels are available for streaming. If that's your primary access, consider switching to DirecTV Stream service.
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DIRECTVhelp
Community Support
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255K Messages
1 month ago
Thanks for the info. What troubleshooting steps have you done so far? If you haven't yet, please try to uninstall/reinstall the app. John, DIRECTV Community Team
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mpiscitello
Explorer
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11 Messages
1 month ago
Completely understand - my issue is more that a few weeks ago, the channels available for streaming on the app were pretty much every channel I had on satellite - now there is a significantly less amount. Just trying to figure out what, if anything, changed.
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mpiscitello
Explorer
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11 Messages
1 month ago
I've done all the typical troubleshooting - uninstalled/reinstalled, etc. even reset my HS-17 on my home wifi network. No changes.
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DIRECTVhelp
Community Support
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255K Messages
1 month ago
We'll send you a DM to further investigate. John, DIRECTV Community Team
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