Roku won't load library in DirectTV App

Are you a DIRECTV STREAM subscriber?

No. Satellite.

When you mean 'library' are you referring to your DVR recordings from your Genie HDDVR or are you referring to something else? Sorry for my misunderstanding, I don't use the app often so I'm not familiar with the terminology.

We want to start working with you to resolve the DIRECTV App issues you are having with your Roku. You can try the following steps to recover access to the library: Get Help with Roku Streaming Issues | DIRECTV Customer Service & Support On the other hand, we'll send you a DM to assist you further. Natalia, DIRECTV Community Specialist

directvhelp I believe the link you sent will direct the OP to DIRECTV STREAM help, not DIRECTV satellite. I'd also prefer to have the discussion kept public as having the solution available to more members is much more valuable than a solution only known by one person, the OP.

Yeah, I've done all of that since they are basic troubleshooting steps. On the Chromecast and the Fire TV stick I get a message to select the DVR that I want to view recordings from. On the Roku app it says to open the Roku app on my tablet or phone to refresh the list. That never works. All other functions work on the Roku app, just not the viewing of recorded programs. It looks like the Roku app is buggy.

Thanks so much for confirming the process followed on your Roku device. We've sent you a direct message to investigate this issue further. Natalia, DIRECTV Community Specialist

Hi @detuch254

The troubleshooting steps on the link work for the app on Roku devices, regardless of your type of service, SATELLITE or STREAM. Also, we understand you want to keep the discussion in public, however, there are some processes that, for security reasons, it is impossible to keep open, that's why we prefer to send a PM to address certain issues. Remember, if you have any other questions, we are just a message away. Thank you for contacting DIRECTV. Andrea, DIRECTV Community Specialist

Got it. I appreciate the explanation

We are always available to assist you with any inquiries you may have. Please do not hesitate to reach out to us if you require further assistance. Thank you for getting in touch with DIRECTV. Andrea, DIRECTV Community Specialist