25 Messages
Replay button jumping too far back
Since the last update, when the replay button is pressed quickly several times, instead of jumping back 6 seconds per press, it jumps back to the last tick mark. This occurs with both recordings and live TV. I believe this is the only button with an issue.
I’ve contacted DirecTV several times. They replaced the Genie Mini and the triangle tower-shaped device, but neither fixed the issue. As a bonus, I lost all my recordings and settings. The remote is an RC73, and I’ve tried three different remotes—all with the same problem.
Additionally, after navigating back to where I was, I often experience pixelation and audio problems for a few seconds.
DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi @Tomd44, we apologize for the ongoing problems with your remote. Our technical team is available and ready to assist you. Let's meet in DM, so we can investigate further. Shirley, DIRECTV Community Specialist
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Steveg1701e
1 Message
3 months ago
I am experiencing the same issue. Is there a solution?
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shannon02
ACE - Expert
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20.8K Messages
3 months ago
Try a red button reset.
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Tomd44
25 Messages
3 months ago
Thanks, but that has been done several times and they replaced my equipment.
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
We've sent you a DM. We'd like to gather more information for further review. Please check your messages. Shirley, DIRECTV Community Specialist
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tbitler
Tutor
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15 Messages
3 months ago
I have the exact same issues!! When DirecTV was in "talks" with Disney and ESPN was blacked out, I bought the YouTubeTV trial run and was very pleased. Because of all the issues with DirecTV including, but not limited to, the remotes not working the way they used to, my husband and I will probably cancel DirecTV and subscribe to YouTubeTV. This is quite unfortunate as we have been DirecTV subscribers for over twenty years, but ESPN being unavailable to us (a sports household), was too much to tolerate. Big deal, we got a $20 credit but we paid $63 for the YouTubeTV trial.
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shannon02
ACE - Expert
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20.8K Messages
3 months ago
What will you do when Disney removes ESPN from YouTube?
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tbitler
Tutor
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15 Messages
3 months ago
If that happens, we will most likely find a subscription that offers ESPN. It's just not the sports issue, it's also the issue of the remotes not working correctly after updates and the cost keeps going up. Once we switch to YouTube, we will save about $100/month. Additionally, when we are traveling, I can take my Fire Stick along and watch what I want to watch while staying at hotels. Friends of ours told us of the nightmares they had with DirecTV streaming, so that's not an option.
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Tomd44
25 Messages
3 months ago
DIRECTV!!!!
it’s been 2.5 days and you were suppose to have contacted me by now
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
We're still investigating this issue, @Tomd44. We'll get in touch with you as soon as we have an update.
Kenneth, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Could you please reset your receiver? If it still isn’t resolved, please provide us with the software version of the receiver.
Kenneth, DIRECTV Community Specialist
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tbitler
Tutor
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15 Messages
3 months ago
I did reset the receiver. It says Client Software 0x1b1c.
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Tomd44
25 Messages
3 months ago
I’ve reset everything several times and, if you look at my original post, DIRECTV replaced both of my units (mini genie and the Gemini- the tall triangular one)
software is Ox1b1c
is this the follow-up I’ve been waiting for?
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Tomd44
25 Messages
3 months ago
my last was client software
the server software is 0x1b17
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Thanks for providing the details. We'll forward this to our team for further investigation. We appreciate your patience. Sophie, DIRECTV Community Specialist
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