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Findirman's profile

Traveler

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1 Message

Saturday, June 10th, 2023 4:23 AM

Remote Control Code Lookup Tool page not working properly

When I open the Code Lookup Tool page and click on remote control RC66, the DTV Support page is loaded instead of the page that lets you choose which device you need a code for. I have never had this problem. Why is this problem happening? Please see if this problem can be corrected. The purpose of the Code Lookup Tool page is very important to many customers. I could not find any information in Support why there is this problem.

ACE - Expert

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20.6K Messages

1 year ago

AT&T sold off 30% of DTV and the new partner is moving the website and billing to them.

Community Support

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254.4K Messages

1 year ago

Hi u/Findirman. We're constantly working to provide the best entertainment experience. Check out this link for basic troubleshooting steps for your remote control https://www.directv.com/support/article/KM1443062. Let us know if the issue persists. Luisa, DIRECTV Community Specialist


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