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3 Messages

Tuesday, April 30th, 2024 9:54 PM

Prime Video and Direct TV Streaming

Is Prime Video and Direct TV Streaming in negotiations?  I can't access Prime Video all of a sudden.  Tech support told me DirectTV 

is in negotiations with Prime Video.

Community Support

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254.4K Messages

7 months ago

Hi @1serralles. We're not in negotiations with Amazon Prime as it's a separate streaming platform and requires different subscription. The app is preinstalled on the Gemini device, and you can try to uninstall and reinstall the app. If issue persists, contact Amazon Prime Customer Support. Raymund, DIRECTV Community Specialist

3 Messages

7 months ago

I have Amazon Prime Video app on my tv.  I use Direct TV Streaming.  when I try to use the app it reverts back to the last channel I was on.  I was told my tech at Direct TV that Amazon Prime and Direct TV are in negotiations.  Is this true? 

Note: This comment was created from a merged conversation originally titled Prime Video

ACE - Expert

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20.6K Messages

7 months ago

Since they are competitors, I doubt they are taking to Amazon.  This is the DTV sat forum you can try the DTV via internet AKA DTV streaming forum.

(edited)

1 Message

6 months ago

Why should we take it up with Amazon Prime when it was changes that Direct TV did that caused it?

Ever since they put this stupid initial screen on when you first turn on the tv is when Amazon Prime got wiped out.

At the same time. I now have to exit out of the DVR recordings on the remote to go to another recorded program instead of just going back to the list and picking it from there.

ACE - Expert

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20.6K Messages

6 months ago

Again this is the DTV sat forum and most of us have never used the streaming service so don't know what you are posting about.

7 Messages

5 months ago

@meyers1956 We are having the same issue. Also, there is no option to uninstall and then reinstall. Have you gotten your issue worked out?


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