New Member
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2 Messages
Pay for recorded shows
I set my TV to record the series Hawaii five o on ION. It's on all day on Friday. Not on demand This station is in my package. When I start to watch the recordings I keep getting messages to pay!! Why?
New Member
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2 Messages
I set my TV to record the series Hawaii five o on ION. It's on all day on Friday. Not on demand This station is in my package. When I start to watch the recordings I keep getting messages to pay!! Why?
litzdog911
ACE - Sage
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46.4K Messages
2 years ago
Are you sure it recorded from the ION satellite channel and not a different OnDemand channel?
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DIRECTVhelp
Community Support
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255.1K Messages
2 years ago
Hello @Kat5754, we aim for you to enjoy your ION channel recordings and appreciate the information shared. We'll send you a DM to confirm the error message you're having and get to the root of this issue. Gabriela, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23K Messages
2 years ago
Check the details of the recording for the exact channel number. When you set a series to record through the search function, it tends to record every instance even from channels you do not get or from On Demand. And some channel's On Demand library includes PPVs as they are capitalizing on binge watches.
However, if it was recorded from the satellite channel and is absolutely in your package, then that would be an error with the recording. I would try a red button reset of your boxes, along with logging into your account to refresh service authorizations to each receiver. Might not fix what already recorded, but help avoid it happening again.
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