New Member
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12 Messages
On genie air box/remote is there no way to recover a deleted recording, or to even access the recording manager.?
On all of the DirecTv support instructions, and on all of the online vids, they say/show a "list" page with a box at the top labeled "Recording Manager". This is not the same list screen on my Genie box system ; nothing to select except "Upcoming Rcrdgs" or one of the listed recordings. There is no "Menu" button that they refer to. If relevant, I joined up about a month ago. Ultimately I'd like to try to recover deleted videos.
Juniper
ACE - Expert
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23.1K Messages
15 days ago
DirecTV (satellite) does not have a way to recover recordings.
DIRECTV STREAM with the Gemini Air (not Genie Air) there is a very limited option where you can undelete immediately. After that it is gone.
Just not something the services under the DirecTV umbrella were designed for.
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jronn
New Member
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12 Messages
15 days ago
Thank you. I take it you mean undoing the deletion by immediately re-clicking the delete icon when the "undo" notice pops up? And I guess there is no longer a way to access the "recording manager" for whatever the reason?
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Juniper
ACE - Expert
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23.1K Messages
15 days ago
Canceling the delete as you've seen is the only option. Beyond that, there is no way to recover deleted videos. You must record them again.
As for the recording manager, I think you are looking at options for DirecTV (satellite) boxes. Beyond that, the user interface has updated a few times so some videos may not be completely current.
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jronn
New Member
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12 Messages
15 days ago
I, thought of that, and limited my Google search to the last year, but still the older versions kept popping up. Plus a lot of them don't really specify which version of the service they are dealing with.
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DIRECTVhelp
Community Support
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255.2K Messages
14 days ago
@Juniper is right. Deleted recordings cannot be recovered, @jronn. To access the Recording Manager, press LIST on your DIRECTV remote. More info here: Learn about DIRECTV DVR recordings | DIRECTV Support Rhyan, DIRECTV Community Team
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shannon02
ACE - Expert
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21.2K Messages
14 days ago
While you can't recover deleted sat recordings they still be available to be rerecorded from On Demand until it expires.
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