1 Message
No service, wanting payment
I have made a payment through bill pay at my bank almost a week ago and a confirmation number was issued but DIRECTV has not acknowledged receipt and have shut off my service. I keep getting messages on screen that I need to make a payment. I will not make another payment on this account. I have been a customer with DIRECTV for over 20 years and I am about fed up and ready to switch to DISH.
DIRECTVhelp
Community Support
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255.1K Messages
2 years ago
Deborra, we want to investigate what happened with the payment and keep you as a valued customer. We will send you a Private Note to continue with the assistance and work on this together. Andres, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23K Messages
2 years ago
Paying through 3rd party (such as bill pay) takes up to 3 business days to post to your DirecTV account. Paying on DirecTV's website or over the phone with their automated system posts same day, so is the preferred method.
If it has been over the timeframe then wonder if submission from bank had an error and posted to the wrong DirecTV account. You will need to submit a request about the payment problem: www.directv.com/paymentdispute
However, be aware that your account will not be restored until either the payment is located and moved to the correct account or you make a separate payment.
Being a customer for 20 years doesn't make you immune from any technical issue or human error. And the process works the same for all of us.
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