Let me explain this for you, we regularly make changes to plans and pricing across our video products.
In this case, since 03/10/2022 some residential customers with low to no viewership of the A&E channels (History included), had them removed. For the ones that were impacted, notification was sent on October's 2021 bill or via email on November.
No worries, there's still an option to have this channel back in, you can request to have the channels back in your channel lineup at no additional cost.
@BonDen Completely off topic, but you say that the Receiver ID starts with 0239. That sure sounds like an older generation receiver. What's the model number of that receiver?
The receiver model number is HR54/200. The number I mentioned above is the receiver ID. When I called to inquire about the History channel, the representative informed me that channel was removed and is no longer being offered through our package plan although a monthly fee would be applied if we wished to add it.
Hello @BonDen, we want you to enjoy your favorite channels. We know how important it is to keep you connected, our team is investigating and will get back to you.
Hi @barbluvsbeaches2, thank you for bringing this to our attention.
We want to let you know that our technicians are aware of this and they're already working on a resolution. We understand how important it is to get the most out of your service.
Hi @Jeansue, I'll be glad to help you with your A&E and History channels.
Let's meet in a Direct Message to take a closer look on these channels. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let me explain this for you, we regularly make changes to plans and pricing across our video products.
In this case, since 03/10/2022 some residential customers with low to no viewership of the A&E channels (History included), had them removed. For the ones that were impacted, notification was sent on October's 2021 bill or via email on November.
No worries, there's still an option to have this channel back in, you can request to have the channels back in your channel lineup at no additional cost.
Please, let us know how it goes.
Joan, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
What error message do you get when viewing the channel? And when did this start happening? Also what is the receiver model? Thanks
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BonDen
New Member
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10 Messages
3 years ago
I receive error code 721- Channel Not Purchased.
We do not watch the History Channel on a daily basis and noticed this error message today, 4/3/2022
The Receiver is 0239-1367-8480
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BLUFINS
New Member
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34 Messages
3 years ago
It's not part of your package then.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@BonDen Completely off topic, but you say that the Receiver ID starts with 0239. That sure sounds like an older generation receiver. What's the model number of that receiver?
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BonDen
New Member
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10 Messages
3 years ago
The receiver model number is HR54/200. The number I mentioned above is the receiver ID. When I called to inquire about the History channel, the representative informed me that channel was removed and is no longer being offered through our package plan although a monthly fee would be applied if we wished to add it.
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BonDen
New Member
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10 Messages
3 years ago
I am requesting to have the A&E channels (History channel 269 included) back in our channel lineup at no additional cost. Thank you.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Thank you for reaching us.
Nicolle, DIRECTV Community Specialist
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barbluvsbeaches2
New Member
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6 Messages
3 years ago
I have opted in for A & E (history channel). I still do not see it in my channel lineup.
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barbluvsbeaches2
New Member
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6 Messages
3 years ago
I have opted in to add History channel (A&E) to my channel lineup. Still not there.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @barbluvsbeaches2, thank you for bringing this to our attention.
We want to let you know that our technicians are aware of this and they're already working on a resolution. We understand how important it is to get the most out of your service.
Thanks for your patience.
Kelly, DIRECTV Community Specialist
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Jeansue
New Member
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2 Messages
3 years ago
I submitted my request for A&E and History channels 3 days ago and still don’t see them back in lineup. Did they move to a different channel?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on these channels. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Julian, DIRECTV Community Specialist
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barbluvsbeaches2
New Member
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6 Messages
3 years ago
Any update on when my channel lineup will be restored? A&E (History Channel). I never received notification that it was going to be deleted. Thank You
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Thanks for reaching out, @barbluvsbeaches2.
We're still working on a fix, so you can continue enjoying the A&E channel as soon as possible. We appreciate your understanding.
Kelly, DIRECTV Community Specialist
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