1 Message
No Audio on one Local Channel
I'm the Chief Engineer at WPGX-TV in Panama City, FL. Today I received a viewer call from Chipley, FL. The gentleman told me he was not getting audio on his DIRECTV system, but only for my channel. I assured him we are putting out audio. I suggested he call your customer service. He told me had already tried that, and your customer service placed the blame on us for not having audio.
Please look in to this, and let me know what's going on. Thank you.
shannon02
ACE - Expert
•
20.6K Messages
7 months ago
This is a customer to customer forum with little contact with DTV.
0
0
angela683h
1 Message
6 months ago
Hello, @WMFOXCEdollartreecompass
I understand the situation and the inconvenience this issue has caused both to your station and the viewer. It seems that there might be a specific problem with how DIRECTV is receiving or transmitting the audio for your channel. Since you’ve confirmed that WPGX-TV is indeed broadcasting audio, the issue likely lies within DIRECTV’s system or the viewer’s receiver setup.
Here are a few steps that can be taken to troubleshoot and hopefully resolve the issue:
DIRECTV Forums: Check the DIRECTV Community Forums for similar issues reported by other users or engineers. Sometimes, these forums can provide insights or solutions based on collective experiences.
Receiver Settings: The viewer can check their DIRECTV receiver’s audio settings to ensure they are correctly configured. Sometimes, resetting the audio settings or checking the connections can resolve the issue.
Local DIRECTV Technician: If possible, advise the viewer to request a visit from a local DIRECTV technician. They can assess the receiver and dish setup to ensure everything is functioning properly.
Station Monitoring: Continue to monitor your station’s output to confirm that audio is being transmitted consistently. If other viewers report the same issue, it may indicate a broader problem that needs to be addressed on a larger scale.
Feedback Loop: Maintain communication with the viewer to see if the issue gets resolved and to gather any additional information that might help diagnose the problem.
It’s important to work collaboratively with DIRECTV and the viewer to pinpoint the cause of the issue. If necessary, provide DIRECTV with technical details of your audio broadcast to assist their investigation. I hope this issue is resolved promptly and satisfactorily for all parties involved.
Best Regard,
angela683h
0
0