Contributor
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7 Messages
Narration suddenly comes on for Paramount Plus
For about the last week, When I go to Paramount Plus and select NCIS (which I've done for weeks), narration comes on. I go to HDMI1 for DirecTV ,go to CC, I find CC off, I turn it on, go out, go back in and move the dot to Off again, and return to P+, narration is off. This worked for a few days, but I tried it twice tonight and it stayed on.
Note: When I turn off DTV and just turn on the TV and go to P+, there is no narration.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello, for us is essential that you're able to fully enjoy our service with no issues. We have sent you a PM to gather more information on the problem you're having with the narration feature, and give you accurate assistance. Danna, DIRECTV Community Specialist
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Azlady33
Contributor
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7 Messages
1 year ago
All I have is an email sending me back here. No messages.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi. We are sending you a PM, please check your messages to continue the assistance. Dylan, DIRECTV Community Specialist
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Azlady33
Contributor
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7 Messages
1 year ago
A PM thru what source? Thank you for the response.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We sent you a PM to the DIRECTV Community Forums. Please check your messages and meet us there. Daniel, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
When they send you a PM/DM a box with text in it appears at the top of this page near the bell icon. To send a PM to DTV you go to one of their social media sites.
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Azlady33
Contributor
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7 Messages
1 year ago
Thanks. There is no bell on my phone view, but my PC has it.
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Azlady33
Contributor
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7 Messages
1 year ago
DTV suggested starting with uninstalling and re-installing P+. While looking up how to do this, I found a video on Youtube that said to unplug the tv, wait 60 seconds, then plug back in. So far, so good.
(edited)
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