Music Choice Video and Audio channels have no sound

DVR/Receiver model number?

How is the DVR/Receiver connected to your TV? Soundbar?  AV Receiver?

What troubleshooting have you tried so far?

Have issues with audio or video? No worries, we've got you covered! Check out Troubleshoot DIRECTV sound and picture issues | DIRECTV Customer Service & Support | DIRECTV Customer Service & Support for some helpful troubleshooting tips. If you still need a hand, DM us; we'll gladly assist you further. Ara, DIRECTV Community Specialist

Audio was working for several years and now suddenly no audio. All other directv functions are normal. Leads me to believe it’s a widespread problem?

Troubleshooting steps consisted of refreshing the receiver, went through the reset procedure, toggled Dolby on/off (as suggested on Directv website, disconnected and reconnected all cables.

Model: HR44-500

The troubleshooting you did was perfect. Let's work together to resolve this situation with your audio. Please check your PM to continue with detailed information. Luis, DIRECTV Community Specialist

We have some updates on your case. Our team has not detected any issues with the broadcaster that could impact the audio quality of this channel. Could you please let me know for how long you've been experiencing audio problems on this channel? Luis, DIRECTV Community Specialist

It’s been about 1 month.

Just to clarify, there is no audio output on audio and video programs ONLY on the Music Choice App accessed on channel 800 or going through the Menu and selecting the Music Choice App.

Channels 801 through 866 or so are all outputting audio normally. Further, all other typical video channels are operating normally. 

My TV is an older plasma model, NOT a smart tv. 

Thanks for your attention.

This information is helpful. We will continue this investigation and let you know in private when we have an answer from our team. Luis, DIRECTV Community Specialist