New Member
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3 Messages
Music Choice Video and Audio channels have no sound
My Music Choice Audio and Video channel do not have sound. Video image is fine however.
Already tried re-setting my receiver but there's no change.
Advice?
New Member
•
3 Messages
My Music Choice Audio and Video channel do not have sound. Video image is fine however.
Already tried re-setting my receiver but there's no change.
Advice?
litzdog911
ACE - Sage
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46.4K Messages
1 year ago
DVR/Receiver model number?
How is the DVR/Receiver connected to your TV? Soundbar? AV Receiver?
What troubleshooting have you tried so far?
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
Have issues with audio or video? No worries, we've got you covered! Check out Troubleshoot DIRECTV sound and picture issues | DIRECTV Customer Service & Support | DIRECTV Customer Service & Support for some helpful troubleshooting tips. If you still need a hand, DM us; we'll gladly assist you further. Ara, DIRECTV Community Specialist
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Gwleong
New Member
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3 Messages
1 year ago
Audio was working for several years and now suddenly no audio. All other directv functions are normal. Leads me to believe it’s a widespread problem?
Troubleshooting steps consisted of refreshing the receiver, went through the reset procedure, toggled Dolby on/off (as suggested on Directv website, disconnected and reconnected all cables.
Model: HR44-500
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
The troubleshooting you did was perfect. Let's work together to resolve this situation with your audio. Please check your PM to continue with detailed information. Luis, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
We have some updates on your case. Our team has not detected any issues with the broadcaster that could impact the audio quality of this channel. Could you please let me know for how long you've been experiencing audio problems on this channel? Luis, DIRECTV Community Specialist
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Gwleong
New Member
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3 Messages
1 year ago
It’s been about 1 month.
Just to clarify, there is no audio output on audio and video programs ONLY on the Music Choice App accessed on channel 800 or going through the Menu and selecting the Music Choice App.
Channels 801 through 866 or so are all outputting audio normally. Further, all other typical video channels are operating normally.
My TV is an older plasma model, NOT a smart tv.
Thanks for your attention.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
This information is helpful. We will continue this investigation and let you know in private when we have an answer from our team. Luis, DIRECTV Community Specialist
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bmead98
1 Message
2 months ago
Having the same issue with mine. Audio works on everything except the music choice app on channel 800
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