Music channels audio issues

Hi @Drafter56. We're sorry you're getting audio issues with channels 832 & 836. We're checking on it now. For the meantime, try the troubleshooting steps here https://www.directv.com/support/article/000093281 Let us know if it helps. 

Hello,

Thank you for your reply.

My Dolby sound setting is on.

I did a reset, then unplugged the receiver and tried again.

I don't want to restore to defaults and lose everything.

It's just the music channels audio that sounds bad. The "ultra" music channels and all other channels are fine.

About 2-3 weeks ago, a couple of days after the contract dispute with Disney over the ESPN channels began, the music channels stopped working and went to a blank colored screen. So, I shut it down and went to radio.

Next day my favorite music channels sounded bad and the screen banner which shows song title and artist said "technical issue" in their place, then later went to completely blank.

The screen banner is now back to working properly.

I chatted with DirecTV support about the audio issue.  They were aware of the problem and working to resolve the issue.

So, I'm just letting y'all know the problem hasn't been fixed and was hoping to find out when the issue may be resolved.

Thanks again.

We appreciate you highlighting this matter. We can provide you with updates regarding this known issue directly. Let's connect in DM for a follow-up.

Two more days have passed, and my favorite music channels audio still sounds an old transistor radio playing loud on the other side of a wall.

Please get it fixed!!

We understand your frustration and assure you that we are working to resolve the issue as quickly as possible. We apologize for this inconvenience. Also, we've sent you a DM

to keep you informed as soon as the issue is fixed. Jason, DIRECTV Community Specialist

I don't understand this DM you keep referencing, nor have I received any information other than here.

To check the DM we sent, you can go to your profile and click on the text/speech bubble icon located in the upper right between the notification/bell icon.

Yeah, I don't see that icon. I'm using the web, not an app.

Why don't you just email me please?

Thanks

We'd love to connect with you, but we don't send emails at the moment. Alternatively, you can reach out to our other social platforms: Facebook, X, or Instagram with a direct/private message. Let's meet there instead.

How are you listening to the Music Channels? TV only -Sound Bar -or are you connected to an AV receiver? 

The music channels are fine on my end -They are Not in transmitted in Dolby -my AVR Displays Multicast at this time.

What receiver are you using?  You may try Going into the menu and Disabling Dolby just to see if that would change anything.

Thanks for the reply.

Please read my posts to this thread.

All the other channels sound fine. It's just the music channels.

The other guy here from DirecTV says they have a problem.

Please connect with us in DM. We've dropped you a message to obtain your email; this will allow us to keep you informed about the updates related to this audio problem.

The Direct Message or speech bubble icon can be found at the top right, situated between the notification bell icon and directv.com. If you cannot see it on your screen, we suggest contacting us via other social media accounts mentioned in the previous thread.