3 Messages
movie purchase/rent
The movie I am trying to watch says it is $19.99 to purchase, but when I went to actually purchase the movie it says it is $24.99!! How is it different? AND, as a LONG time customer of DirecTv, paying $300 per month for service, am I entitled to some free purchases or rentals?
This may be a suggestion to keep customers because I have talked to several people in the past 2 months, including myself, that have told me that everything with DirecTv is going up in price and are considering moving to a different service for their provider or strictly using the online version for everything.
I have the best package possible and pay $300 per month, yet I have to pay an additional expense for many of the movies I try to rent.
shannon02
ACE - Expert
•
20.6K Messages
1 year ago
DTV doesn't set the prices the content providers do, all DTV does is collect it.
0
0
Getzy
3 Messages
1 year ago
Thank you very much for your response!
I just feel that as customers they keep trying to add channels and make us pay on top of what we already pay rather than including them in the highest "normal" customer package. I have never heard of anyone paying $10,000 per year for a "Titanium" package. At least with my cell phone package, they have incentives to try to keep you as a customer and change you to packages that include new features or reduces your monthly fee, rather than increasing it. DirecTV wants to charge us an additional $6.00 per month for MGM+, which only the older movies are free, and then STILL charge an additional fee to watch any of the newer movies on that channel. Why wouldn't they just include it because I have a much larger selection of movies included in Amazon Prime for free. It is getting to the point that satellite TV will become obsolete due to the prices they charge. I mean, $14.99 just to RENT a movie for 2 days! That is just unethical compared to other options available. Just food for thought.
Thanks again for your input!!
0
0
nabukl
ACE - Professor
•
2.3K Messages
1 year ago
The titanium package was very short lived and hasn't been offered for a very long time I doubt that customer service reps have any clue that it existed at one time. For reference it was available the first time I worked for directv which was from 2004-2008 by the second time I worked for them it was no longer offered which was from around 2012-2015
0
0
nabukl
ACE - Professor
•
2.3K Messages
1 year ago
@Juniper yes I understand why you mentioned it
0
0
Getzy
3 Messages
1 year ago
AND, the "reality of the situation" doesn't apply as to expecting to pay $1 for a gallon of gas or a cup of coffee. That isn't even a reasonable comparison to this because I don't pay them $300 per month for services. And then, YES! If I were paying $300 per month to them, I would expect a discount. And, I DO receive gas for $1.99 per gallon per a program that I have that includes a discount on the fuel. And, I don't drink coffee but, another subscription allows me to a huge discount on Starbucks and several other locations, for coffee. So, DirecTV can definitely provide some sort of discount to those of us paying $300 per month for services rather than trying to charge $24.99 just to rent a movie that I can get FOR FREE from other subscriptions. I'm just saying that they are pushing people to cancel their subscriptions with them, not strictly due to this issue, but several others that I could get into, but I won't elaborate on now. I just talked to 3 people this past weekend that have canceled their service and now paying a very minimal amount for basically the same channels (minus the ones that no one I know even watch) and movies they desire, for FREE, which right now DirecTV are still charging for. And, the movies that they are trying to charge $24.99 just to rent for the night are only $6.99 with other services. Plus, some of the local channels are ALSO canceling with DirecTV because they won't negotiate their charges. So, that should tell you something. I understand that I have the choice to not rent the movie, but it is supposed to be a convenience for the services we pay for, but then they raise the rates on all the perks that we used to have included and then are coming out with these "extra channels" that honestly should be included if you have the "Premier" plan. So why pay for an MGM+ channel only to have to pay for the movies on top of the subscriptions, because the movies included on that channel are ALL movies you can get for FREE anywhere else! That is why is say "unethical", because these channels are made up just to entice someone to pay for something they don't need to be paying for on top of what they already have. And, before you say, you have the choice not to subscribe to that channel, which is very true, the fact that they are even TRYING to promote it IS UNETHICAL.
0
0
Laughingwolf
6 Messages
10 months ago
I’ve recently started watching series Chicago Fire. I have set all episodes on any channel to record. With exception of the current season 12 on NBC, they r on USA channel 242 n ION channel 305. Often, catch part or all of the same episodes I’m recording. However, when I go to watch recordings, randomly certain episodes r unavailable unless i pay for them. Same now with Law n Order SVU etc n same 2 networks. It’s completely ridiculous, unethical n I would think illegal.
I’ve spoken with Direct TV n they tell me they’ve never heard any other complaints. I’ve been a customer since they started, back when we had to install ourselves. I’ve called several times n always mention that, as well as moving up the ladder speaking with supervisors n or managers. They’ve credited my account $20 this month to reimburse $2.99 ppv charges. I’ve also pointed out that we r their customers n they r the networks customers so they need to work this out with the networks.l on ur behalf. Some networks negotiate for more $ n Directv increases our costs accordingly. It is simply ludicrous to be charged xtra for programming I record I’m already paying for. N not charged to watch real time. think the term is “double dipping” n Directv said they would look into it. I’m considering bringing this practice up with the FCC. Perhaps the merger with AT&t has something to do with it. T meantime I plan on asking for that credit every month.
0
0
shannon02
ACE - Expert
•
20.6K Messages
10 months ago
As stated before it is the content owners that are charging you for their programs from their online servers not DTV and there is nothing DTV can do to change it. The FCC can't stop content providers from selling their programs using the internet. Hopefully those episodes are still airing on the sat channels so you can record them.
(edited)
0
0
Laughingwolf
6 Messages
10 months ago
I’m not streaming anything from the net. I’m merely watching n recording programming provided via Directv satellite. Ive been their customer for better part of 30 years n never experienced before. From other posts here it’s apparently been happening since at least 2020. This is not OK whomever responsible. I find it difficult to believe that the FCC, as the regulator for all broadcasting could condone such a practice. N if ur correct with the FCC rules n regulations n guidelines, they’re gonna have to explain n justify why this is permissible n legal. From what I’ve read this is not happening with Comcast nor any other providers. Curious, Have u spoken to the FCC yourself regarding this specific issue?
0
0
shannon02
ACE - Expert
•
20.6K Messages
10 months ago
Yes, you are recording from the internet as On Demand only comes from the internet and are the only recordings the content providers can charge for. When you used search to set up series recordings with all channels it includes On Demand. If you look all On Demand channels start with a "1" then the channel number like 238 Reelz
(edited)
0
0
Laughingwolf
6 Messages
10 months ago
Ty, yes I do see that, however not an issue if I’m sitting on my couch watching n the all of the ones on the guide showing as recording appear as they r recording from the same network im watching as on the guide. So for some reason the one im watching n also recording on usa channel 242 n or ion channel 305 are somehow being “overridden “ by a ppv channel?? That’s insane!!
0
0
Laughingwolf
6 Messages
10 months ago
Additionally, if that’s the case, then why is it random. Some I record r free n some here n there aren’t. I certainly understand what u r saying, but again just doesn’t sound all that kosher to me , nor any of the directv staff. They seem to have no idea why it’s happening. Until directv can explain n justify they r aware n not negotiating with the network (s) on our behalf, I will continue asking for credits. Perhaps if we all did, directv would do what we’re paying them for.
0
0
shannon02
ACE - Expert
•
20.6K Messages
10 months ago
There are 2 ways to stop recording On Demand, first remove all series that you used Search to set up and use the guide to find the program and press record twice then select record reruns or disconnect the internet to the DTV receiver.
You are charged only when you watch the program so why would you believe you should be credited?
(edited)
0
0
Laughingwolf
6 Messages
10 months ago
I’ve actually not used search. Initially, I just recorded the one n asked if u wanted to record the series. Ive done same for several other shows n this has never happened before. I’ve recorded every Seinfeld n Office episodes, for example n never asked to pay anything beyond what I’m already paying for those channels. Why r we paying directv to watch those networks that want to charge n pay these networks instead. Maybe im thinking “old school “, but I’ve been a loyal customer since everything was old school n i expect directv to hear me/us n take care of their customers.
ok im done. Good luck everyone!!
0
0
shannon02
ACE - Expert
•
20.6K Messages
10 months ago
DTV is only collecting what the channel charges you for their programs. No idea why On Demand is being recorded if you didn't use search to set it up, try a red button reset.
0
0
Laughingwolf
6 Messages
10 months ago
That is exactly how I set up recording. I never ever used search to record any episodes of this program. I have never purchased anything from PPV since it was became available . I’ve barely even purchased a movie in the 30 odd years since contracting the service.
0
0