Missing Purchased Movie(s)

Hi, Jamesj1. Authorization periods for Pay Per View Rentals could be exactly 24 hours, 48 hours, 72 hours, or up to 7 days. If you still can play the movie after the mentioned timeframe, we recommend restarting your receiver to try and retrieve the movie. Hope this helps. Thank you for choosing DIRECTV. -Shania, DIRECTV Community Specialist

Actually, I never said this was a rental, it is a purchase.

So this movie doesn't have an authorization period.

I also restarted the reciever with no results.

We apologize for the confusion. We'll send you a DM to further investigate. -Shania, DIRECTV Community Specialist

I went into my Direct Messaging and couldn't find your message.

We've sent you a DM. If you could kindly double-check or send us a DM, we'll be more than happy to assist you further. -Shania, DIRECTV Community Specialist

When DTVhelp sends a DM/PM a box appears  at the top of this page when you are logged in.

Hello??