3 Messages
Lost channels
Hello,
I have moved from Seattle to Miami, I have DirecTV by satellite.
I have good signal on my satellites 99,101 and 103.
But I have lost channels like National geograpic, bbc, etc.
I get satellite signal error. I know that the local channels are different, but I understand that I should be able to see all the others that appear on this list:
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.directv.com/dtvassets/pdfs/channel_lineups/DIRECTV-Satellite-Channel-Lineup.pdf
Could you confirm me this information ??
Thanks!
DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Hi, @marinieves. We're sorry you're not getting some of your channels. We want to make sure this is fixed. I'll send you a DM to address your concern. Check our latest channel lineup here: https://www.directv.com/dtvassets/sales/directv/upper_funnel/directv/channel-lineup/DIRECTV-via-Satellite-ACQ-Packages-Channel-Lineup.pdf Marie, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
8 months ago
DVR/Receiver model number(s)?
What are your signal readings on 99 & 103º satellites?
Who installed your equipment?
What message do you see when tuning the missing channels?
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marinieves
3 Messages
8 months ago
Hello @litzdog911
My model is DirecTV H25.
The error code is 771.
And here is the values for 99 and 103 satellites
Can you help me?
thanks in advance
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litzdog911
ACE - Sage
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46.1K Messages
8 months ago
Error 771 points to a reception issue.
What are the signal readings on the (cb) satellites?
Who installed your equipment?
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marinieves
3 Messages
8 months ago
Hello @litzdog911 ,
I don't have any value in CB satellites but i've thought that this satellites aren't needed for HD channels, I'm wrong?
My equipment was installed by a directV technician.
Thanks!
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litzdog911
ACE - Sage
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46.1K Messages
8 months ago
Something is wrong if you're getting 0's on the 99(cb) and 103(cb) satellites. Your DirecTV tech should have caught that before completing your dish setup. Call DirecTV and get a tech back to fix this for you.
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detuch254
ACE - New Member
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5.2K Messages
8 months ago
Most likely your LNB is bad or if you are using a SWM splitter/multiswitch, it has failed. As litzdog911 states, you’ll need a directv tech.
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