losing receiver signal on TV #2

Hi there. Our goal is to have our customers enjoy their services at their best! We want to make sure everything is working properly for you. To continue and get to the bottom of this issue, we would like to know if you are a wireless or wired customer. This way, we can continue with troubleshooting and get this solved as soon as possible. Luisa, DIRECTV Community Specialist.

Models are HR54-500 on TV #1 and C61-500 on TV #2. TV #2 is the one with issues; losing signal with message  "waiting for receiver signal". No issues on TV #1. I do have another box I was going to use for TV #3 but not connecting to it so I will be returning this box.

Thanks for you assistance.

Sherry Geurin

I believe I should be wireless. I have wireless internet through Verizon and I have no issues there. TV #1 doesn't seem to have issues, its just TV #2. Do you have service people that could come out and help me figure what the problem is? I hate paying this kind of money and not getting what I was promised. THAT is why I left Spectrum.

Thanks for hopefully something.....

I have not received any responses since my first comment ?!?!?

DTV wireless minis don't use you internet, they setup a separate WiFi network that only they and the WVB can use.  Call DTV at 1-800-531-5000 to setup a $99 tech appointment unless you have the protection plan.

The OP stated that maybe they should be wireless since they don't have any problems with their wireless internet.

Either way there isn’t a C61W-500 so a better chance of it being wired C61-500.

I am having the same issue and had no resolution. The receiver resets typically every 10 min. Last two days it's resetting 2-3 times a minute. Whether it's live or recorded TV. They have switched out the Genie mini with no resolution. I have changed out the coax and the HDMI. I have reset the main tower, I have reset the main TV, I have tightened all the cords on main tower and mini. I have hit the red reset button. It only happens on one TV. Other 3 typically work fine. I have reached out to customer service many times. By phone, by chat and by email. I am not even sure the reps are domestic. I requested a tech to be sent and was told they had to go thru all troubleshooting measures first. Sadly I have insurance I pay for each month along with the ability to change out equipment every two years for new equipment. I'm tired of the issue and would switch to Spectrum if I didn't hate Spectrum so much more than Direct TV at the moment.