Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Z

New Member

 • 

5 Messages

Thursday, April 11th, 2024 5:50 PM

Logo channel letterboxed and not filling entire screen anymore

I’ve been having this issue on and off for a while now. Logo channel 272 on DTV satellite is letterboxed and the programming is really small and doesn’t fit or stretch to fill the screen. A few weeks ago, it was actually stretched to fill the entire screen but then it went back to letterbox and the picture is too small again. I’ve tried playing with the format settings, doesn’t change anything. I know it’s not a problem with my TV because I’ve tested on all the tvs and receivers in my house. How am i able to make it so that it’s stretched to fill the entire screen again? If it’s not a DIRECTV problem and it’s a problem with the signal Logo is sending, why would they make it fill the entire screen then go back to how it was before? Is there a way this can be fixed? On other SD channels, they automatically make the picture stretch to fill the screen when older 4:3 programs are airing.

Community Support

 • 

254.4K Messages

7 months ago

Hi, @zmarks50. We're sorry if you're having issues with the channel logo and screen. Please try to reset your box and visit https://www.directv.com/support/article/000072865 to change your screen settings. Let me know if this helps. John, DIRECTV Community Specialist

New Member

 • 

5 Messages

7 months ago

I already tried that. If it helps I have some recordings on my DVR from Logo that fill the entire screen from a few weeks ago. Those still fill the screen but the live feed went back to letterbox

Community Support

 • 

254.4K Messages

7 months ago

Thanks for sharing. We'll send you a DM, so we can take a closer look into this. John, DIRECTV Community Specialist


NEED HELP?