Local Channels Sound Issue

We're sorry you're having audio issues with your local channels. For a quick fix, visit https://www.directv.com/support/article/000093281 Let us know how it works. Fatmih, DIRECTV Community Specialist

Have done all that a few times at the directive of DirecTV techs, nope still the same issues!

They have sent me a new DirecTV Genie box hoping that that wiill solve the problem.

If I connect to Roku thru HDMI2 cable the sound is perfect on my Large Screen set.

BTW, my other TV connected to the Genie Mini has no issues.

Thanks for the information. Let us know how the new equipment works once you get it. Thanks for choosing DIRECTV. 💙 Fatmih, DIRECTV Community Specialist

Can you explain why would the mini Genie be working fine on my other TV set while the main Genie receiver has this issue with sound volume and clarity on my Large TV?  

We'd like to investigate this further to help resolve the audio problem with the main Genie receiver connected to your large TV. Let's meet in DM to take a closer look at this. Rizza, DIRECTV Community Specialist

Installed new Genie receiver and same sound issues!

Does anyone know if there is a conflict with audio volume and quality between the main Genie receiver and a Sharp Aquos large Screen TV?

We're sorry you're still experiencing the same audio issue even after replacing the receiver, let's connect back to DM to investigate and troubleshoot this issue further. Jonathan, DIRECTV Community Specialist

After Tech visit still the same audio issue. New recommendation is to replace the Genie with the Genie 2 and then instal a Minin Genie on the Sharp TV and that will supposedly resolve the problem. We shall see!

Thanks for letting us know. We want to help you set up an appointment. Let's go back to DM to assist you further. Roland, DIRECTV Community Specialist

appointment is already set for next week

That's great @jlwpapa. Just let us know how it goes. Thank you for letting us know. DIRECTV is here whenever you need assistance. Have a great day! Roland, DIRECTV Community Specialist