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New Member

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4 Messages

Monday, June 5th, 2023 1:54 AM

KERA TV Dallas (Channel 13) picture flashing on and off

This problem has been occurring for more than a month, many customers have complained, but it has yet to be resolved. All other channels come in fine. We watch this channel frequently and are very frustrated the problem has not been resolved. The station comes in fine over the antenna and streaming on our tablets. The lengthy delay in resolving this issue has us about a week away from switching providers.

Accepted Solution

ACE - Expert

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20.6K Messages

1 year ago

www.kera.org/tv/

ACE - Expert

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20.6K Messages

1 year ago

It is not just DTV having this problem with KERAs feed other providers have it and it was fixed for a few days or week.

ACE - Sage

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46.1K Messages

1 year ago

Check out the announcement on KERA's website. This issue affects some other providers, too. It's a KERA problem and they need to fix it. DirecTV can't. 

New Member

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4 Messages

1 year ago

I have searched the KERA website and don’t find any message about this issue.

New Member

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4 Messages

1 year ago

That doesn’t lead to anything but the tv schedule.

New Member

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4 Messages

1 year ago

Okay, I found it. Doesn’t say it is KERA’s issue, though. 

ACE - Expert

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20.6K Messages

1 year ago

When it effects other providers it is their feed to those other providers and for a time their OTA feed was also doing it.

(edited)

New Member

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5 Messages

1 year ago

Home > Television

Television (6/5/23)

ALERT: KERA is aware that a number of viewers who access KERA TV through DirecTV and other cable providers have been experiencing ongoing technical difficulties. Our engineering team is doing all that is in their power to resolve this issue. We appreciate your patience!

New Member

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5 Messages

1 year ago

Also happens on OTA transmission (intermittent pixilation instead of going dark intermittently

ACE - Expert

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14.1K Messages

1 year ago

Yes, Directv retransmits the OTA signal over satellite. A glitch in the OTA signal causes the retransmission equipment to drop out of "sync" so you get complete loss of signal on the satellite channel.


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