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Genie client not playing live tv
I have a whole home DVR genie system and one of the clients will not play live tv. You can see the guide and watch any of the recordings in the DVR, but live tv is a solid black screen no sound. I have unplugged, changed HDMI cables, reset with the whole hold the enter button and nothing.
Juniper
ACE - Expert
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23.1K Messages
15 days ago
What are the models of each box?
Have you verified how many tuners are in use? (Clients have none of their own)
Did you reset the main Genie the Clients get the info from?
Holding "ENTER" just goes into "INPUT" mode (assuming you have an RC7X series remote), not resetting the box. You use the red reset button on the box, or unplug power for a minute or so to do a full power cycle (clears guide data for receivers so has to download info again).
Remember with any red button reset or full power cycle, complete one at a time in a specific order: Genie > Clients (Mini Genie, Gemini, RVU/DirecTV Ready TV) > regular HDDVR > HD non-DVR. Verify coax is finger tight to all boxes before doing so.
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