Episode listing in my library under series not showing up

Hi, @Karasix. Our technical team is on standby, ready to assist you. We'll send you a DM to gather more information.

I have a question when I go into my library and it lists my recorded shows for example, law and order when I click on it it used to list out the season and episode and I can pick and choose which one I wanted to watch however, now when I go in and click my library,  recently recorded, it goes to a screen that says this is where you recordings will show up and it has a picture of a remote,  But it does not list out my episodes. I am also missing newly recorded shows. Is this something I can fix? 

Try refreshing your DIRECTV service and equipment as this can often resolve recording problems. To refresh, go to Refresh Your DIRECTV Service and Receiver or Box | DIRECTV Support for more information. If this doesn't work, please see the DM we sent you, so we can gather more details.

I have this same problem. It just started in yesterday. Same thing, when press list i get that same message this where your recording will be and a picture of a remote . Only option is a view button which takes you to the library not a list of my recordings like it always has. 

Have you done a red button reset of all receivers starting with the Genie?

No. The genie remote has never went to the list. Just the other receivers. I did reset my remote to factory but no use. I'll try the red button reset . Thanks .