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K

3 Messages

Monday, September 16th, 2024 6:25 PM

Episode listing in my library under series not showing up

Hi, quick question when I go into menu, my library and recently recorded for a series, it used to list out each episode and I could choose which episode to watch now when I click on my library, recently recorded and series and hit select the screen says this is where your recordings will show up and has a picture of a remote control, but it does not list out. My episodes is there

Community Support

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254.4K Messages

2 months ago

Hi, @Karasix. Our technical team is on standby, ready to assist you. We'll send you a DM to gather more information.


Charles, DIRECTV Community Specialist

3 Messages

2 months ago

I have a question when I go into my library and it lists my recorded shows for example, law and order when I click on it it used to list out the season and episode and I can pick and choose which one I wanted to watch however, now when I go in and click my library,  recently recorded, it goes to a screen that says this is where you recordings will show up and it has a picture of a remote,  But it does not list out my episodes. I am also missing newly recorded shows. Is this something I can fix? 

Community Support

 • 

254.4K Messages

2 months ago

Try refreshing your DIRECTV service and equipment as this can often resolve recording problems. To refresh, go to Refresh Your DIRECTV Service and Receiver or Box | DIRECTV Support for more information. If this doesn't work, please see the DM we sent you, so we can gather more details.


Charles, DIRECTV Community Specialist


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