New Member
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3 Messages
DirectTV App not working
I have Directv Satellite (not Directv Stream) and I had been using the app while I was awaiting the installation with NO ISSUES. Now I Only Have pro premium Channels. I Was On The Phone With Directv On Sunday For Hours, But No Answer Was Provided other than some (Edited per community guidelines) about engineers working on it.
My app on the TV and phone still do not contain any of normal channels, they all say they are locked due to contractual obligations. I called again to escalate the issue but still haven’t gotten a fix. When will you fix my app. I have already tried logging out and uninstalling the app so don’t give me that crap of an answer.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello u/rhcastro, we want you to enjoy all our service features, please contact us through a PM to further assist you with your app issues. -Claudia, DIRECTV Community Specialist
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rdhcastro
New Member
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3 Messages
2 years ago
How do I send a PM. There is no option for that here. Your answer wasn’t helpful at all
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Britney2089
New Member
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2 Messages
1 year ago
Hello, I am having this same issue now. I have called technical support twice and no solution. Did you get a solution?
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rdhcastro
New Member
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3 Messages
1 year ago
Eventually my main box updated and the app started working properly. It was probably close to 2 month after getting it installed that it worked. In the Meantime I was able to download the individual apps (TNT, CW, etc.) and log in using DIRECTV
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