Categories
Ask a Question
directv.com
Sign In
1 Message
Sunday, November 17th, 2024 7:28 PM
My Direct TV is stuck on 1 channel and I can not get the guide to appear either
Like
Comment
Follow
Share
Responses
ACE - Expert
•
20.8K Messages
1 month ago
Have you done a red button reset of all receivers starting with the Genie?
Community Support
254.6K Messages
Hi, @cmckie. We're sorry you're stuck on one channel. If you haven't, please restart your receiver because there are times it would resolve the issue. Here's how: Reset Or Refresh Your DIRECTV Receiver or Box | DIRECTV Support John, DIRECTV Community Specialist
ACE - Professor
2K Messages
What receiver (MODEL #) are you having trouble with?
22.6K Messages
@cmckie
Details please.
What model boxes?
Happens on all or certain ones?
What happens when you try buttons? (symptoms, error message, etc.)
Do any remote functions work?
What troubleshooting (if any) have you tried?
Did something happen before issue started?
shannon02
ACE - Expert
•
20.8K Messages
1 month ago
Have you done a red button reset of all receivers starting with the Genie?
0
0
DIRECTVhelp
Community Support
•
254.6K Messages
1 month ago
Hi, @cmckie. We're sorry you're stuck on one channel. If you haven't, please restart your receiver because there are times it would resolve the issue. Here's how: Reset Or Refresh Your DIRECTV Receiver or Box | DIRECTV Support John, DIRECTV Community Specialist
0
0
goldw1800
ACE - Professor
•
2K Messages
1 month ago
What receiver (MODEL #) are you having trouble with?
0
0
Juniper
ACE - Expert
•
22.6K Messages
1 month ago
@cmckie
Details please.
What model boxes?
Happens on all or certain ones?
What happens when you try buttons? (symptoms, error message, etc.)
Do any remote functions work?
What troubleshooting (if any) have you tried?
Did something happen before issue started?
0
0