Direct TV App no longer working

Hi, Jessica. We're sorry you're having streaming issues with the app. What error code/message are you getting? If you haven't yet, check for software updates on your iPad and Firestick, and reinstall the app. More here Get help with streaming issues on the DIRECTV App | DIRECTV Support John, DIRECTV Community Specialist

 Downloaded updates to iPad and fire stick, deleted the DirecTV apps and reinstalled. On iPad, getting a black screen after sign in and message on fire stick that says we’ve encountered an issue on our end. 

We appreciate your effort in troubleshooting. We have a specialist available to help. We're sending you a DM for further assistance. John, DIRECTV Community Specialist

Good luck Jessica!  Having the same issue.  They don't have an answer the same run around.  Talked to tech support and he said he would send the issues up to the developers or whoever handles.  Doubt anything will get fixed

Typical foreign support!  I’ve called 2 times. Once to a customer service rep, who followed the laid out plan for problems.

2nd time I talked to tech support. 2 hours later, they said I’m the only person having that black screen on the app. They said they’re kicking it up stairs. 

seems they like to blame they’re customers rather than looking for the problem.

The problem is in the latest app.  This didn’t start until after I updated the app & of course, you can’t find it get the previous version. 

Try logging into your account and change your password.

I cant even do that little!  I have same issue and get an error message every time I try to change my id!!

Are you going to the website and logging into your account using a computer, tablet, or phone? Any errors trying to log in to your account? What is the error code and message?

I login on iPhone or iPad.  Either one only gives me the MyFree TV or if I use the directv App, it’s logs me in & then the screen goes black in both devices. 

I reset my PW twice, have the latest version of the app. 

this only started after the latest update. 

but according to tech support, I’m allegedly the only one with this issue. 

Try logging in from a full computer instead of a tablet or phone. Sometimes functionality is finicky on mobile access.

Are you using the same credentials for both services - DirecTV and MyFree DirecTV? They should be different to prevent confusion.

Ive tried phone and computers. Same error (“Something went wrong”.) I cant change credentials when I get an error message literally every time I try to do so again, using a phone or computer!!!!

Sounds like they need to completely reset your login. An occasional issue because AT&T after acquiring DirecTV unified the logins and with selling them back off reversed that which caused issues both times. If they cannot do that over the phone I would submit a BBB complaint

I'm still having issues.  Your not alone 

How do I speak to a human? Ridiculous how this app worked fine last week. The app needs uodating!