2 Messages
C-SPAN is available on the DirecTV iPhone app but is missing from the DirecTV iPad app
No matter whether I select "all channels" or just "streaming channels" on the DirecTV app guide, C-SPAN and C-SPAN2 (channels 350 and 351, which have always been part of my programming package) are missing from the channel listing on the iPad version of the DirecTV app. Yet they are available on the iPhone version of the same app. Why? Does DirecTV not want me to watch C-SPAN on a larger screen?
DIRECTVhelp
Community Support
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254.6K Messages
4 months ago
Hi, ChanceGardenerTV. Our apologies for the channels 350 & 351 not showing up on the app's guide on your iPad. Please try doing the troubleshooting steps indicated on this link: Get help with DIRECTV iOS streaming issues | DIRECTV Support
- Kesiah, DIRECTV Community Specialist
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ChanceGardenerTV
2 Messages
4 months ago
The app is fully updated, as is my iPad's operating system. Restarting the app and the iPad does not make the missing channels appear. Ditto for restarting the iPad. Uninstalling and reinstalling the app changed nothing.
No matter what I do, the channels jump from 349 to 353. And yet the same app on the iPhone shows 350 and 351 all the time, as it should.
So what else do you suggest?
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DIRECTVhelp
Community Support
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254.6K Messages
4 months ago
Thank you for trying all possible troubleshooting steps. I'll send you a DM to gather more information about your account. Mark, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.6K Messages
4 months ago
@jennie258fitz
You don't need to make many more posts for the same issue.
So are you having the same or a similar problem, or just making commentary? Others in the community would like to help if you have an issue.
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