New Member
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3 Messages
Connection problems
We were recently informed on the screen that we had received a new update from Direct TV. Ever since that “update” we have had signal problems while playing back recorded shows. All of a sudden with no warning a recorded show will revert back to the beginning of the recording with no way to resume the replay from the point of interruption. At other times the sound will stop with no warning but the soundless recorded show continues to play. It seems that this “update” requires some fix.
DIRECTVhelp
Community Support
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255.2K Messages
29 days ago
We're sorry you're having problems after the latest update, @Awmakk. Please share the device that you're using, so we can investigate further. Rizza, DIRECTV Community Team
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litzdog911
ACE - Sage
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46.5K Messages
29 days ago
DVR model number?
Have you tried resetting the DVR?
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Awmakk
New Member
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3 Messages
29 days ago
It is a 54 inch Samsung TV. There is no external DVR - I just use the Direct TV My Library feature to record and playback.
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DIRECTVhelp
Community Support
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255.2K Messages
29 days ago
We're aware of the issue and some older Samsung TV models have been rolled back to the previous app version. If you're still having trouble, please delete and redownload the app. Let us know how it goes. John, DIRECTV Community Team
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litzdog911
ACE - Sage
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46.5K Messages
29 days ago
Are you a streaming customer?
You posted in the satellite forum.
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Awmakk
New Member
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3 Messages
29 days ago
We are streaming our Direct TV signal. The TV is only three years old. How do you delete and redownload the update? It was done automatically by Direct TV and there’s no obvious way to access the app?
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DIRECTVhelp
Community Support
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255.2K Messages
29 days ago
To delete the DIRECTV app, go to your Home Page > Apps > Settings > Select DIRECTV and press delete. To redownload, go back to Apps > Search for DIRECTV > Press install. John, DIRECTV Community Team
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