CHOICE XTRA CLASSIC LINEUP

Wow!!  What a cluster-***k. 

I have phoned AT&T DirectTV a handful of times about this package. Not only are the agents and supervisors very evasive, they basically know nothing. Perhaps corporate has instructed them to play dumb but it certainly is not professional.

How are the grandfathered customers supposed to compare without a list? Oh, wait! I'm supposed to scroll through the channel line up that I get on my TV, write down each channel name and them compare to the current channel list(s)? Now isn't that rude and archaic!

Another issue. DirecTV can sell and charge whatever they want for the Choice Xtra Classic package because it's not published anywhere on their site. Yes sir. And since they have ZERO reference on their site, the channel list has been purged from the database so no one can see it.

Point number three. I have been with this company for decades (since day #1!). That's 30 years of loyalty. How do they treat me? POORLY at best. New customers pay around 50% of what I get charged as a "(Edited per community guidelines) in" for new customers. Forget treating the OG loyal customer to anything!

I think it's time to either see what Dish Network can do for me, switch to streaming or simply let the TV go dark. It's full of crap anyways!

New customers no longer get the 1 year discount you got when you signed up, they now get a 2 year price lock then pay the regular price in effect at the time it ends.

How can a CRS answer questions when nothing comes up on their screens?

You compare previous bills to the current bill to see if it changed but there is still the annual price increase to factor in.

Had I known years ago what I know now about DirecTV, I would have co tinted for the long term  like I have. This company has the professional manners of skunk.

They sell a product no longer made….they have no idea of exactly what it’s comprised of and they evidently then have no idea of its true value. But they keep selling and we keep buying. Not me, no more, uh-uh!

I wonder how the cell service with Verizon is….

And I wonder if anyone from DirecTV reads these missives? If so, they probably couldn’t care one bit.

Only the moderators, DTVhelp and the few employees on their own time read these posts in this customer to customer forum.  DTV no longer sales equipment they went to lease only in 2006 IIRC and AFAIK they are only installing the HS17 Genie2 system.

DTV like all TV providers can only pick the channel package that they believe provides the best content to their customers from the channel packages the content providers provide and pay what they charge for them.

First off I want to thank those that passed along comments. The information is very helpful and insightful.

I am no business professional by any means. But when I owned my company and sold to very large aerospace firms, the last thing I wanted was rude people handling grievances from clients. That should be done by people with the ability and authority to assess the situation and provide immediate resolutions. You always should be trying to satisfy the customer without giving away the store. My situation is over a $60.00 up charge for one month. When I ask for relief, I get none. When I say I'm going to have to leave DirecTV, I get, go ahead.

I will be exploring alternative sources for my television needs and saying goodbye to DirecTV and AT&T (phone provider).

DTV farms out most customer services to third parties like most other TV providers.

Juniper,

Talk about a dose of reality delivered in a fast pitch! What you say is true. All of it.

However, I have over many years spoken to the fine folks (sarcasm intended) about my plan. Rather than help me out, it h as always been left to me to "figure out things and make a choice". 

What ever happened to good old customer service and salesmanship? I'm of the old school wherein you help your customers. You don't shove them aside as if there is a long list of replacements awaiting their turn.

Nonetheless I have had my say here and received exactly what social media platforms provide....nothing more than a venue where I can vent and no one cares in the big picture.