New Member
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2 Messages
Channels missing on the app
I have DTV satellite service for my home TVs. For a couple of years I was able to access the same channels on the app on my iPhone and iPad. A couple of months ago most of the channels mysteriously disappeared from the app. I have un-installed and re-installed the app multiple times. I changed the email address and password for my app. I've called DTV multiple times and they tell me they are escalating my issue, or it's a known issue and nothing for me to worry with. I'm so frustrated! There has to be a life hack here!
DIRECTVhelp
Community Support
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255.2K Messages
21 days ago
DIRECTV knows how important many channels are to its customers, @missyjones200. Here are some reasons why your channels may be missing Why are my channels missing? | DIRECTV Support If further assistance is needed, contact us at DIRECTV Customer Service - Phone Support & Chat John, DIRECTV Community Team
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shannon02
ACE - Expert
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21.2K Messages
21 days ago
Some channels have decided to no longer allow DTV sat to stream their programs.
(edited)
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missyjones200
New Member
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2 Messages
19 days ago
I could understand if I was missing a couple channels, but I’m missing most of my channels. When I sort in numeric order my channels go from 240 to 320. That’s a big gap and most of my faves.
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DIRECTVhelp
Community Support
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255.2K Messages
18 days ago
@shannon02 Thank you for your input, and you're correct. Not all channels are available for streaming.
@missyjones200 Did you try to contact or chat using the link we sent above? If not, we also have a specialist who can further investigate this. We're sending you a DM.
Mohammad, DIRECTV Community Team
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