New Member
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3 Messages
Channels freezing
Why do channels freeze every few minutes, especially channels 2 and 5? Sometimes it takes 5-10 minutes to come back on.
New Member
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3 Messages
Why do channels freeze every few minutes, especially channels 2 and 5? Sometimes it takes 5-10 minutes to come back on.
litzdog911
ACE - Sage
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46.1K Messages
5 months ago
Could be a satellite reception issue. What your satellite signal readings? What equipment do you have? When did the problem start? Any on-screen error messages?
Sometimes these issues are caused by problems between the local station feeds and DirecTV's satellite link.
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, @vvebuckeye. We're sorry that channels 2 and 5 freeze every five minutes. Resetting your receiver often helps with issues like pixilation, bad picture, or trouble with sound. Visit https://www.directv.com/support/article/000093679 for more details. Veronica, DIRECTV Community Specialist
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vvebuckeye
New Member
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3 Messages
5 months ago
I've tried everything suggested by direct TV and nothing helps.
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
We appreciate you following the troubleshooting steps, and we're sorry that you're still experiencing the same issue. We'll send you a DM to investigate and help you further. Veronica, DIRECTV Community Specialist
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