Tutor
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13 Messages
CH. 1889 Anime Network Outage Since October.
Just a note to remind DTV that I and other DTV users STILL have not been able to access most content on the VOD channel 1889 - The Anime Network - since roughly the last week of September, 2023.
Anime Network content stopped arriving normally with the update scheduled for September 28. No content at all was received for several weeks in October, and in fact the channel has completely disappeared from the Guide on numerous occasions since then. When it has returned, content has been sporadic and woefully incomplete.
Please see the thread started by user @gwhelan on October 31 for the initial reporting of the problem. These things are happening to me as well, and since DTV has gone to DM to continue the thread, I can no longer follow it, thus this thread.
Ordinarily, I report incidents of missing content to Anime Network user forums, who are pretty good at resolving issues. However, even with weekly reporting of the missing content, the only progress made has been the sporadic loading of some content - and that content has occasionally been hidden, as in it took a general search to find because it was not listed on the channel 1889 page.
TAN personnel have reported on their forums as of Dec. 4 that:
"Received some info from iNDemand: (iNDemand is the third party that we send the content to & they deliver to all of the separate DirecTV stations)
“Our team is still working diligently to create and test the new distribution requirements with DirecTV. I can assure you that it is at the top of our IT team’s list and we all would like to get back to the usual flow of AN content on DirecTV as soon as possible! It seems like many of these issues listed are problems with their site’s functionality. I will reach out to them to see if they’ve made any changes on their end that may affect this. Thank you for bringing this to my attention.”
The next scheduled content load is tomorrow, December 14. We're getting close to a full calendar quarter now with effectively no content, and I don't like writing stern letters.
It is long past time for someone to figure this stuff out.
I would also like to hear DTV's action plan to either restore the three month's worth of content lost so far from this outage, or reimburse us for the lost value thereof.
Current status:
Hardware: HR44-200 with Gemini, connected to satellite and home wi-fi internet.
Current programming available on ch. 1889 Anime Network - a total of 18 programs out of an expected 51):
Action Zone (3 programs total):
Fate/Stay Night, ep. 2, 5, 6
Girl Power (2 programs total):
Prima Doll, ep. 11
Shinepost, ep. 7
Super Happy Fun Time (13 programs total):
Amagi Brilliant Park, ep. 7
Bib. Princess, ep. 4
Food Wars, ep. 1, 8
Golden Time, ep. 10
Hakumei and Mikochi, ep, 7
Girls in a Dungeon, ep. 13
Kill Me Baby, ep. 13
K-On, ep. 12
Princess Res., ep. 3
Embodiment of Shadow, ep. 2
Cue the Scott Van Pelt sound byte:
“Not Very Good!”
Please advise ASAP.
thboyd29
Tutor
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13 Messages
11 months ago
I can post links to the original post by user @gwhelan from October 31, as well as links to the appropriate Anime Network forum posts from the last few months, but wasn't sure if links were allowed on this board.
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thboyd29
Tutor
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13 Messages
11 months ago
A follow-up: Although one or two programs have dropped off or been added to the list of available content, NO CONTENT HAS BEEN RECEIVED for the (expected) updates of December 7 OR December 14.
Can I at least receive the courtesy of a response, even if it's just to tell me to go pound sand?
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shannon02
ACE - Expert
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20.6K Messages
11 months ago
This is a customer to customer forum not DTV support.
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thboyd29
Tutor
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13 Messages
11 months ago
All right, then. Could someone please point me to the appropriate DTV support?
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thboyd29
Tutor
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13 Messages
11 months ago
Thank you for your response. MUCH more helpful than the *other* one (in other words, "Sir, this is a Wendy's"), although to be fair I *did* invite people to tell me to go pound sand.
In any case, The Anime Network has an active board similar to this one, with mods who have access to management. They have been aware of this problem since its beginning, and in fact recommended that customers open contacts with DTV as well, to make sure managements of both TAN and DTV were aware and working on the problem. A phone call is not ideal, since I have written documentation to share from the original post, and I also have a hearing problem, making communication difficult. An e-mail address would probably be best, if such a thing is available.
Thanks again.
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shannon02
ACE - Expert
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20.6K Messages
11 months ago
DTV doesn't do email support. DTVhelp may send you a DM/PM
(edited)
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thboyd29
Tutor
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13 Messages
10 months ago
Epilog...
Nearly all content for the last 4 weeks has appeared, with the exception of one program. We ended up losing 3 weeks worth of programs, as the usual 4-week availability span had passed over the past two months.
Case can be closed, pending successful content appearance upon normal schedule, which is Thursdays.
Thanks to all who made it happen.
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