Can't watch on demand

Hi, @Jarsheart. We're sorry you're unable to watch Video on Demand. May we know what error message you're getting? Christy, DIRECTV Community Specialist

Sorry! We have no programs at this time that match the filter you selected.

Thank you for letting me know. We'll need to troubleshoot on your account. Let's meet in DM. Christy, DIRECTV Community Specialist

Okay, thanks 

Genie HR54/500.

Wireless connection to the Internet.

My other small receivers don't work either.

I haven't logged onto the website.

I had on demand work before. 

The was an Internet outage from Friday 11 AM to Saturday 1 AM. Internet is working.

I just refreshed the Internet connection on the Genie.

Yes, the small ones are clients. I will give this a try. Thanks for the advice.

Thanks, @Juniper. 

If you still need help, we're just a message away. Bernadette, DIRECTV Community Specialist

The DirecTV trouble shooting didn't work. Just went through Juniper 's instructions and will check again in 24 hours.

Last time this happened, DirecTV did something on their end and fixed it. It was done through someone via this forum.

I appreciate your effort in following the instructions. Kindly keep an eye on it for now and inform us about the progress. Denjylene, DIRECTV Community Specialist

DTV can't fix internet problems remotely, at best all they can to is refresh your authorizations that you can also do from your DTV account.

It's still not working. My options are different from what @Juniper posted for resetting the defaults. I tried it again. This is very frustrating.

Hello @Jarsheart. We're sorry you're still experiencing the same error on your Genie box. Have you tried restarting your internet connection? Stephanie, DIRECTV Community Specialist

Yes, I've restarted my Internet connection.

Thank you, @Jarsheart. Please check your inbox as we've sent you a DM. Stephanie, DIRECTV Community Specialist

Still not working after a week of trying.