Can't watch on demand

Hi, @Jarsheart. We're sorry you're unable to watch Video on Demand. May we know what error message you're getting? Christy, DIRECTV Community Specialist

Sorry! We have no programs at this time that match the filter you selected.

Thank you for letting me know. We'll need to troubleshoot on your account. Let's meet in DM. Christy, DIRECTV Community Specialist

Okay, thanks 

What model "Genie"?

How is it connected to internet?

Do you have any other boxes with a separate internet connection?

Have you logged into your DirecTV account on the website?

Refreshed receivers and/or red button reset?

Has On Demand worked before?

All On Demand channels affected or certain ones?

Something happen before issue started?

Any other issues?

Genie HR54/500.

Wireless connection to the Internet.

My other small receivers don't work either.

I haven't logged onto the website.

I had on demand work before. 

The was an Internet outage from Friday 11 AM to Saturday 1 AM. Internet is working.

I just refreshed the Internet connection on the Genie.

If hasn't worked since the outage, then probably this all needs to be fully resynced. The small boxes are all Mini Genies? (which are Clients of the main Genie, not receivers themselves).

Unplug power from your Gateway (modem/router combo unit) if you're connected directly to it (no access point or such in between).

On HR54 go into Menu > Settings & Help > Settings > Internet.

Reset network defaults and then exit menu when all done.

Power the Gateway back up. Give it a few minutes depending on what start up checks it does and verify internet is working.

Now run the internet setup on your HR54. Depending on range and how much it has to go through, decide on your 2.4GHz or 5GHz connection accordingly.

Within 24-48 hours On Demand should be fully loaded again.

After you reset network defaults on the Genie you can unplug power from it for a couple minutes to clear any cached memory that might be a factor. But this clears the satellite guide data as well. So will have to download that again from the satellite in addition to downloading On Demand info from the internet.

Yes, the small ones are clients. I will give this a try. Thanks for the advice.

Thanks, @Juniper. 

If you still need help, we're just a message away. Bernadette, DIRECTV Community Specialist

The DirecTV trouble shooting didn't work. Just went through Juniper 's instructions and will check again in 24 hours.

Last time this happened, DirecTV did something on their end and fixed it. It was done through someone via this forum.

I appreciate your effort in following the instructions. Kindly keep an eye on it for now and inform us about the progress. Denjylene, DIRECTV Community Specialist

DTV can't fix internet problems remotely, at best all they can to is refresh your authorizations that you can also do from your DTV account.

It's still not working. My options are different from what @Juniper posted for resetting the defaults. I tried it again. This is very frustrating.

Hello @Jarsheart. We're sorry you're still experiencing the same error on your Genie box. Have you tried restarting your internet connection? Stephanie, DIRECTV Community Specialist

Yes, I've restarted my Internet connection.