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1 Message

Saturday, September 16th, 2023 4:01 PM

Cannot load DirecTV App - telling me I can't resubscribe online

Background: I am a former DirecTV Stream user that now has Directv satellite service. I have several devices (2 x Fire TV, 2 x Roku, 1 x AppleTV) and was able to load and log into the DirecTV app and stream live TV -- and I thought this was an amazing feature.  I loaded on 1 fire stick, 1 roku and my Apple TV with no issues.

Today, I go to log onto my other fire stick and other Roku and it immediately kicks into DirecTV Stream mode thinking I was a subscriber there (which I was but am no longer).  It gives me an error and tells me that I can't "resubscribe" online and to contact DirecTV if I want to reactivate my subscription.

I don't understand why it worked on half of my devices and the other half its not.  Any help or ideas? I don't think I'd have this issue if I had never signed up for DirecTV Stream.

Thanks!

ACE - Sage

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46.1K Messages

1 year ago

Did you use the same email for your DirecTV Satellite account as your Stream account? That can cause issues like this. 

Community Support

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254.4K Messages

1 year ago

Hello, @dtreezy. Thank you for the time you took to share this. We want you to be able to load our DIRECTV app on your devices with no issues. We're sending you a DM to take a closer look and work on this. Maria, DIRECTV Community Specialist


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