Cannot apply for. Credit

Hi @gwhelan, we're sorry you're having trouble claiming the dispute credit. Let's meet in DM to further assist. Shirley, DIRECTV Community Specialist

No problems claiming the credit. Just check again, and the procedure was flawless. Not sure what you are referring to, the "art website".

At account portal there is no place to apply for credit

Still no luck, att says go to dirctv, direct says go to att

Hi, @gwhelan. We're here to help you in adding the credit. Please respond to the DM we've sent you. Thank you! Mohammad, DIRECTV Community Specialist

I called and got the credit

At account portal? On the tvpromise site you enter service, zip code, and county. Next page you hit the service you selected. Next page, you enter your email address for the credit and hit select. Do you get that far?

What device and browser are you using to claim the refund?

OK - never mind. Since you got the credit, I will be closing this post.