New Member
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5 Messages
Cannot Access My Channel Package via the Direct TV App on Apple TV
For the longest time, I had the Entertainment package and very old satellite set top boxes. I supplemented this by using the Directv app to stream when on the road or in other rooms with out set top boxes or with broken boxes. It worked perfectly and had all my channels.
I recently upgraded my boxes to the latest Genie versions, and upgraded my package to Choice. Once I did this, the DirecTV app on my AppleTV4K (and phone, tablet, etc.) will not allow me to access all of the channels in Choice. In fact, channels that streamed via the app under the Entertainment package are now blocked. My account online references Choice, but when I look at my account via the App, I am seeing:
Package: Genre+Genre+Genre+Basic+TBD+Genre, etc...
The result is that I can only stream locals and a few cable channels. Everything else blocked. Yet, if I log on via a third party app (e.g. ESPN, TNT, etc.), I am getting the content in my Choice plan.
Looking for solutions and have not found any yet. Thanks!
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Thanks for reaching out, I'm here to help. I know being able to watch your favorite content is essential for you. Please share with me more details about the issue, and let me ask:
- Have you tried basic troubleshooting? (such as resetting your AppleTV or uninstalling and installing the DIRECTV APP).
- Is your AppleTV on its latest version?
- Is this happening to all the channels or some of them? Could you provide us with a brief list?
- Do you see any error codes or a message on your screen?
I'll be looking forward to your response. Santiago, DIRECTV Community Specialist
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wcladley
New Member
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5 Messages
2 years ago
Thanks. See my answers:
- Have you tried basic troubleshooting? (such as resetting your AppleTV or uninstalling and installing the DIRECTV APP).
-->Yes, all of these. Plush refreshing all my DTV Genie boxes.
- Is your AppleTV on its latest version?
--> Yes, the one that came out in November 2022, updated to the latest firmware.
- Is this happening to all the channels or some of them? Could you provide us with a brief list?
--> I only get the NYC area local channels, plus 238,258, 273, 305, 364. None of my cable channels are available.
- Do you see any error codes or a message on your screen?
-->The only thing that looks off is my package information.
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tommyfaulkner
New Member
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1 Message
1 year ago
Hey, did you get a solution on this?
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wcladley
New Member
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5 Messages
1 year ago
The channels eventually appeared after about a month.
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