1 Message
Cancelling DirecTV
I cancelled DirecTV (on 8-30-24) due to a lack of accurate info from both Pauline and Kessani. Neither of them disclosed that the 8-30-24 Padre vs. Rays game (which did NOT show up on the programing on 8-30-24) had been nationally blacked out. If they had, I would have understood and hung up. Instead it was "suggested" that I buy another sports package from DirecTV that would "guarantee no blacked out games." Really? At that point (the call lasted a total of 34+ min., of which I spent most of the time on hold), I got angry and cancelled my subscription, which is too bad because DirecTV is convenient, expensive but convenient.
When I called Apple.tv, MLBTV, Roku, Cox, Hughes.net, etc. I was told immediately of the national black out.
Is this the best that DirecTV can do?
DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Hi, @csigmon. We're sorry for the experience you've had with us, and we're sad you left. Sports blackouts and game availability aren't controlled by DIRECTV. The leagues, associations, and networks buy rights to broadcast certain games and control the broadcast availability. The restrictions they mandate are enforced by DIRECTV. We're focused on fostering an environment built on trust, respect, and integrity. Let's earn your business back. Visit DIRECTV Offers Promotions & TV Deals for our best offers. Rizza, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
2 months ago
Whenever the Dodgers game is not showing in the guide I know to check their website schedule to find what channel/service has the rights to that game so I know that Sundays game is on the Roku channel so I downloaded it to my Firestick to watch it.
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