Bug has been introduced to the Direct TV App

Hi, @yyyrab1. We're sorry you're having issues streaming on the DIRECTV App. What troubleshooting steps have you done so far? If you haven't yet, please clear the cache and cookies on your computer and uninstall/reinstall the app on your mobile device. Let us know how it goes. John, DIRECTV Community Specialist

Exact same thing happened to me. Tech support said its a "known issue" but it didn't sound like they planned on fixing it. Told me to "keep trying: lol. Will probably cancel. 

I have tried different browsers, cleared cache, tried with the app without the app 

Bottom Line,

There is a software glitch that whenever a user attempts to select directv sattelite instead of the stream, a forced logoff occurs, then a logon screen appears, therefore I give.   In the meantime I am now looking at other options to stream and probably will leave directv if not fixed this week.

Channel lists looks total foreign and usual swipe from bottom while watching a show to bring up recents crashes the app on AppleTV. Terrible experience at the moment, is a fix being worked on and when did this update get pushed..? I have hard powered cycled the Apple TV, rebooted the Apple TV and deleted and reinstalled the app itself.

Seeing the same issue on my desktop and android and apple phones.  It was working an then it wasn't.  Just occurred this weekend.  Could really use some assistance.

I have been dealing with the app issues for at least 6 weeks. 4 calls to directv and they have done nothing!   I don’t see how they can expect us to pay for a service we cannot use!  Been a customer for over 30 years, but I guess that doesnt count for anything. 

@Mwallace515 

You pay for satellite service. The app is a secondary perk that is not a requirement of service. Your being with DirecTV since they started (as they are about 31 years old) does not mean you can push priority on any fixes or improvements. You are a customer like everyone else.

That being said, a lot is happening in the background since AT&T finally got out of the TV service and sold off DirecTV to be its own entity once again. A common issue is if you had AT&T services so had their unified login for both. Similar issues to when AT&T acquired DirecTV and started that unified login. If over the phone they cannot reset that in order for you to use it, you can try a BBB complaint to send the concern to the corporate level.

Hopefully over the next year we will see fixes in general and get more info on equipment and app direction going forward. Depends how the transition away from AT&T goes.