Black Screen on Application

Hi @sigmadk6. We're sorry you're still experiencing the same issue. For helpful tips, visit Get help with streaming issues on the DIRECTV App | DIRECTV Support We also have a specialist ready to help. Sending you a DM now. Mohammad, DIRECTV Community Team

This automated response is not acceptable because if you read my issue you would see that I have deleted and installed the app. I have also deleted the data and cache. This issue has come about with the release of the new app on January 13th. I still am running the previous version of the app and not having issue. Any device which has been updated to the new application is having the issue. 

This is a customer facing issue and I am shocked at the response of Directv how it has not been prioritized. It seems that Directv would take more of an urgent stance to fix customer facing issue than what the company is showing. Looking at other posts this issue has been going since January release of the application.

PS I have not received a DM either, these canned responses are not acceptable.

We'd like to take a closer look at this. Please check your inbox for a DM. Mohammad, DIRECTV Community Team

I responded in the chat! Awaiting a response

When DTVhelp sends a PM/DM a box appears at the top of this page near the bell icon when you are logged in.  This is not a chat room.

Their are other posts here that may be the same problem.

https://forums.directv.com/conversations/watching-directv/directv-app-not-working-when-signed-in-black-screen/6795b800420d405911e3e939