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L

3 Messages

Wednesday, September 11th, 2024 1:54 PM

$8 rate increase

You have GOT to be kidding me!  You have the audacity to raise the rate on us after you caused us to miss the most important parts of the U.S. Open because you can’t negotiate with Disney?!?  Thanks for nothing.  I will most definitely make sure you will not get the benefit of this audacious move by REDUCING the amount I spend.  Shame on whomever made such a stupid blunder.

 

Lezlie [Edited per community guidelines]

Community Support

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254.4K Messages

2 months ago

Hello @lezebra ,

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Regards,
DIRECTV Moderator

ACE - New Member

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5.2K Messages

2 months ago

This is a public forum of other customers, not official DIRECTV support. Unfortunately, the pay-TV industry these days is subject to constant inflation rates on programming to carry specific TV networks from broadcast companies, such as Disney, for example. Therefore, in order for DIRECTV to align with current costs, they pass monthly rates onto the customer.

Whether you’ve noticed or not, DIRECTV has had a yearly rate increase for the past several years, so this definitely isn’t an unexpected occurrence. 

Community Support

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254.4K Messages

2 months ago

Hello @lezebra. We understand your frustration with Disney Channel blackouts and rate hikes. Rising content costs mean we must adjust prices, but we're committed to keeping them as low as possible. Please visit TVPromise.com for more information. Kharl, DIRECTV Community Specialist

3 Messages

2 months ago

I understand that this is not Directv official support.  They do not offer any way to contact them with such input.  Clearly, no service providers are interested in being in contact with their paying customers unless they are trying to get paid. 

My issue is NOT the rate increase, so much as the timing of the increase notification.  I am 79 years old and I spend a lot of time being entertained by streaming broadcasts.  I also pay a pretty penny for it, as you all do.  As an avid tennis fan, you can imagine my frustration when that contract outage notification appeared on my screen instead of the quarterfinals of the tournament.  

While rate increases have become annual, and since my income does not increase anywhere or ever, my anger is ever growing.  I can't reach human beings, I can't chat online and I can't vent my frustration.  If any of you are elderly like myself, you are likely to understand.

ACE - Expert

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20.6K Messages

2 months ago

Sure they do, you call them.   All content providers love it when their contracts expire near major sporting events so they can use it to anger the TV providers customers to make them cave and then have to raise their rate  even more.

3 Messages

2 months ago

No need to be snide.  I'm apologize for not understanding and bothering you.  I will go elsewhere.


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